AI-Powered Channel Analyst for Multi-Brand Digital Care

8 ore fa

Florence, Tuscany, Italia team.blue Tempo pieno

team.blue is seeking a Business/Technical Analyst, Digital Channels to define requirements and customer journeys for AI-powered email and chat across brands. You will translate customer and business needs into clear channel requirements, conversation flows and processes that ensure digital interactions are accurate, efficient and on-brand.

You will collaborate with brands and stakeholders to understand local requirements while identifying opportunities to standardise and scale solutions across