IT Operations Support
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Are you ready to unlock intelligence?
About The Role
Kong's Milan office is growing fast - from a handful of people to dozens across engineering, R&D, and operations - and this role is what keeps it running day to day.
- You're will be the hands-on IT presence on the ground: setting up a new hire's laptop before their first day, keeping Wi-Fi and access working without drama, and being the first call when something breaks
- You’ll report to the IT Director, who leads IT Operations globally, and join a small, distributed team that's covering EMEA, India and Americas
- You will be the only one physically in Milan, which means real ownership over how the office runs
- This role sits at the intersection of IT support, systems administration, and light security operations - comfortable with a help-desk ticket one hour and a firewall or DNS issue the next
What You'll Do
- Own day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire),
- Zoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile.
- Administer core tools - Okta, Google Workspace, Slack, Zoom - handling onboarding/offboarding, access, licensing and security settings.
- Manage endpoints via MDM (Intune or similar) and keep an eye on endpoint security (CrowdStrike or equivalent EDR).
- Get hands-on with network and infrastructure basics - firewall, Wi-Fi, DNS - so we're not dependent on outside vendors when something goes down.
- Work tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight.
What You'll Bring
- 3+ years in IT support/operations;
- Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great - Intune/Jamf also fine);
- Genuine network/systems admin exposure (Wi-Fi, firewall, DNS);
- ITSM ticketing experience;
- Fluent professional English.
Nice-to-have: Okta/Jamf-style certifications; experience automating recurring ticket workflows to cut down manual work.
About Kong
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic - on any model, any cloud. For more information, visit www.konghq.com.
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