Realtime NCC Analyst: Incident

3 giorni fa

Asti, Piedmont, Italia Amazon Tempo pieno

Amazon is seeking a Realtime Analyst to join the Network Control Center (NCC) within Amazon Customer Service. You will help detect, manage, and resolve high-severity incidents impacting customers, associates, drivers, and brands in real time, coordinating response across multiple teams to minimize impact.

The role requires 2+ years in a quality or customer-facing role, strong Excel skills, and the ability to work a 24/7/365 schedule in a fast-paced environment. English fluency is required.