EMEA CRM Product Owner: Salesforce
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Berlin Packaging is seeking a Senior IT CRM Analyst to act as Salesforce Product Owner for EMEA. You will bridge business needs with CRM capabilities, own the CRM backlog and coordinate with delivery partners to design scalable solutions for sales, service, ecommerce and marketing.
You will lead functional analyses of Sales/Service Cloud, drive end-to-end process mapping, ensure GDPR compliance, and align CRM with ERP initiatives across the region, leveraging AI to optimise commercial processes.