International Supply Chain: Customer Service
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In this role you will support global shipments and maintain strong distributor relationships within a dynamic, international setting. You’ll work across the supply chain to optimize orders, dispatches, and stock, while contributing to cost reductions and process improvements. You will collaborate with cross-functional teams to resolve logistic issues and provide KPI-driven insights. The position offers exposure to global operations and hands-on experience in international supply chain processes.
Responsabilità- Maintain daily contact with WH/factory/IMSP & supply planner/T-hub and transport partners
- Manage orders, optimize loads, verify product stock, plan dispatches, interface with T-hub, and handle export documents
- Serve as front-line contact with stakeholders to proactively resolve logistic issues for CS/Logistic teams across EA affiliates
- Handle claims and returns, resolving load issues with transporters and forwarders
- Conduct KPI reporting and analyses to identify opportunities for process improvement and cost optimization
- Minimum 1-2 years of experience in Supply Chain and/or Logistics
- Fluency in Italian and English; additional language a plus
- Strong analytical mindset, curiosity, and proactive attitude
- Ability to work with deadlines and as a team player
- Proficiency in Excel and Power Query/Power BI; SAP knowledge is a plus
- analytical thinking
- proactive attitude
- team collaboration
- Excel
- Power BI
- Power Query
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