Retail Loan Service Specialist

At Lake Ridge Bank, we believe exceptional lending experiences depend on strong operational support and attention to detail. As a Retail Loan Service Specialist, you'll play a key role in servicing mortgage, consumer, and retail loans throughout their entire lifecycle, from origination through payoff. This position offers a dynamic opportunity to work with loan servicing, escrow administration, secondary market investor reporting, payment processing, and other critical lending functions while making a direct impact on both customer and business success. If you're passionate about accuracy, compliance, and delivering outstanding service to customers and colleagues, we'd love to have you join our team.

• Review and process daily loan service reports, mail, tickets, and make corrections and adjustments as necessary. Advise management of issues, anomalies, etc.
• Onboard all loans directly to the Navigator system including, but not limited to mortgage, consumer, retail, and participation loans.
• Provide timely and accurate payoff quotes as requested by client &/or third-party title insurance companies.
• Process paid notes within expected or required time frames which includes data entry of the transaction, typing of satisfactions or lien releases, and updating all systems appropriately.
• Process loan payments, manage and monitor automatic payment requests.
• Reconcile mortgage accounts.
• Promptly respond to client inquiries and assist in problem solving client issues/needs.
• Assist in maintaining and producing procedures for tasks in job description.
• Reporting and remitting payments, payoffs, etc., to secondary market
• Work through discrepancies following reporting of data (correct Freddie and FNMA edits and complete ECR’s for MPF Xtra and Traditional loans)
• Promote and maintain positive relations with all internal and external contacts, clients, and potential clients.
• Regularly review and be knowledgeable about bank products and services. Refer clients to other personnel to assist with cross selling of bank products.

Escrow Duties

• Process all aspects of the escrow function, to include the following:
• A. Work with outside vendors to obtain correct real estate tax and insurance premiums amounts and ensure they are paid timely and accurately.
• B. Review annual escrow analysis notices to ensure accuracy
• C. Review system set up to ensure accuracy of payments.
• Monitor loans with Private Mortgage Insurance to ensure compliance.
• Balance with the Private Mortgage Insurance companies to ensure payment is complete and provide additional information if requested.
• Process Private Mortgage Insurance cancellations in accordance with the secondary market guidelines.
• Review and monitor client hazard and flood insurance policies to include updating current insurance information, monitoring reports, paying hazard items from escrow, etc.
• Tracking and requesting final title policies and recorded documents.

Other Responsibilities

• Perform other tasks which are supportive in nature to the essential functions of the job and department, but which may be altered or redesigned depending upon individual circumstances.
• Works as part of a team to accomplish office/dept goals. This includes working additional hours as needed and/or taking on additional responsibilities as needed within other rotations.
• Assist with various projects as needed and/or perform other duties as assigned or requested.
• Participates in internal/external training as appropriate.
• Participates in community involvement/bank activities as appropriate.
• Perform all other duties as assigned or requested.