Sr Director, Clinical Strategic Operations, Large Pharma Partnership at IQVIA

Sr Director, Clinical Strategic Operations, Large Pharma Partnership

located in Milano, LOM, IT. This Full time on site position offers great opportunities for career growth. Milan, Italy | Full time | Hybrid | R1561724

Join us on our exciting journey IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Sr Director, Clinical Strategic Operations, Large Pharma Partnership

Responsibilities

• Lead strategic planning, direction, and support to business/strategic development initiatives for the designated customer.
• Lead member of the strategic Account Management team; responsible for leading key SAM initiatives.
• Directs the designated customer account globally to provide leadership oversight to customer and IQVIA assigned project teams and lead the development of and adherence by all project teams to an operation manual specific to the designated customer account for all product development projects.
• Accountable for the development and management against key customer rules of engagement and/or operational norms.
• Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time, and financial objectives (e.g., project & portfolio margin targets).
• Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained, and key customer expectations transcend the organization and are adhered to across the portfolio of projects.
• Lead the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centres providing resources to the designated customer account (e.g., project management, laboratory, Phase I, ECG, data management, clinical operations, biostatistics, etc).
• Act as the key relationship manager for designated customer; serve as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans.
• Serve as a member and/or chair of the designated customer Operations and Executive Governance Committee(s) as per charter.
• Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals.
• Lead, oversee and manage the enterprise to ensure global customer best practices are adhered to by individuals assigned to projects for the designated customer account.
• Lead, oversee and manage the enterprise to ensure the IQVIA transformational and business practices are adhered to by individuals assigned to projects for the designated customer account.
• Manage staff in accordance with organization’s policies and applicable legislation.
• Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
• Approve actions on human resources matters, including salary administration.
• Lead, manage and oversee key initiatives, including change management within the business to drive improvement and innovation.
• Will perform other duties as assigned.

Requirements

• Has an in-depth understanding of Clinical Development and Clinical Operations
• Solid understanding of the Pharma/Biotech segment
• Has ideally 15 years’ experience in the pharmaceutical, CRO, or related industry, including clinical operations, commercial and /or alternative operational functional (e.g., business development, data management, project management, laboratory, pre-clinical)
• Excellent communication and people skills
• Possesses the ability to establish and maintain collaborative working relationships with senior management, peers, and customers
• Has excellent analytical/critical thinking skills
• Demonstrated ability to deliver results to customer and company expectations
• Strong influencing and negotiation skills
• Excellent matrix and cultural team leadership skills
• Excellent customer service skills
• Sound judgment and decision-making skills
• Strong financial analysis skills; preferably thorough understanding of company margins, pricin