Customer Support Expert
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About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote
Responsibilities
- Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
- Provide structured feedback to improve document standards and evaluation processes.
- Collaborate with teams to enhance service delivery and customer success strategies.
- Utilize strong analytical skills to contribute to high-impact evaluation projects.
- Work independently and asynchronously to meet project deadlines.
Qualifications
- Bachelor's degree (minimum)
- 2+ years of professional experience in a relevant domain
- Strong proficiency in Excel , PowerPoint , and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
Eligibility
Based in the United States, Europe, UK or Canada
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