Customer Success — Italy

5 giorni fa

Milan, Lombardy, Italia Waiterr Tempo pieno

Carry Italian venues from onboarding to long-term champion. Native Italian + hospitality background.

You will turn new accounts into long-term champions. The team is part teacher, part troubleshooter, part operations consultant.

Responsibilities:

  • Onboard new venues from kickoff to first month-end close.
  • Run quarterly business reviews and proactive health-checks.
  • Drive expansion and reduce churn through proven playbooks.
  • Feed product with structured insight from the field.

Requirements:

  • 3+ years in customer success, account management or hospitality operations.
  • Calm under pressure — you have closed at least one shift in your life.
  • Strong written and verbal communication in English and one local language.