Customer Service Operations Leader – Banking

5 giorni fa

Induno Olona, Lombardy, Italia Concentrix Italy Tempo pieno

Concentrix Italy is seeking a Customer Service Operations Manager to lead and optimize service delivery in a banking BPO environment. You will ensure client SLAs, monitor financial performance, and develop the team to deliver consistent results.

This role requires hands-on leadership, process improvement, and strong collaboration with clients and internal stakeholders to drive continuous service excellence.