Customer Service Officer

17 ore fa

lombardia italy, Lombardy CHEP Tempo pieno

This role requires fluency in : Serbian, Italian and English

Make an impact on customer success across Europe :

We’re looking for a Customer Service Officer to support key customers across the Adriatic region. You'll combine customer relationship management, account analysis, and problem-solving to drive customer satisfaction and operational excellence.

What you’ll do

  • Manage customer inquiries, account issues, and service requests
  • Perform account analysis and identify improvement opportunities
  • Lead reconciliations, audits, reporting, and payment-related activities
  • Partner with Sales, Finance, Operations, and Customer Service teams
  • Support customer onboarding and continuous improvement initiatives
  • Act as a trusted advisor and advocate for your customers

What we’re looking for

  • Bachelor’s degree in Business, Economics, or related field
  • 1-3 years' experience in a customer-facing role
  • Strong analytical skills and KPI-driven mindset
  • Experience with SAP, Salesforce, Excel, Power BI, and reporting tools
  • Fluent Serbian, Italian and English

Join a global business where you'll work with international customers, develop your analytical expertise, and play a key role in delivering exceptional customer experiences.