Customer Quality
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In questa funzione ti occuperai di guidare la qualità cliente e gli audit di prodotto, assicurando l’eccellenza fin dalla fase di sviluppo. Lavorerai a stretto contatto con team multifunzionali per migliorare la qualità e ridurre i difetti, contribuendo alla soddisfazione del cliente e al miglioramento continuo. Occuparsi di KPI di qualità, gestione delle non conformità e azioni correttive sarà centrale. L’opportunità offre impatto tangibile su prodotti chiave e sul modo in cui l’azienda interagisce con i clienti globali.
Retribuzione / Benefits- RAL starting from 40.000
- incentive scheme
- benefits
- flexible start times
- time bank system
- learning & development opportunities
- Guidare il team di Ingegneria Qualità Cliente e gestire accordi di qualità e audit di processo da parte dei clienti
- Condurre riunioni regolari con i clienti per allineare temi e iniziative di qualità
- Gestire il processo di reclamo cliente end-to-end (contenimento, analisi causa, 8D, risposta al cliente, verifica efficacia) e gestire escalation
- Monitorare KPI di qualità Cliente (PPM, tasso di garanzia e costi, tasso di Service Call, chiusura reclami, COPQ) e scorecard cliente
- Preparare report mensili di qualità per Top Management sui dati di prestazione e affidabilità dei prodotti
- Analizzare dati difettosi in collaborazione con produzione, AME e R&D per azioni correttive e preventive
- Supportare R&D nel definire CTQ e contribuire a DFMEA, Design Reviews e PFMEA
- Organizzare e coordinare attività di audit prodotto su siti produttivi
- Garantire l’esecuzione efficace di test utente nelle fasi finali di sviluppo (pre-series) per validare qualità, prestazioni e aspettative clienti
- Laurea in Ingegneria o equivalente
- Fluente in italiano e inglese
- Conoscenza strumenti di qualità (8D, 5-Why, Ishikawa, SPC, PDCA) e analisi di rischio (FMEA di progetto/processo)
- Buona conoscenza MS Office e gestione database
- Conoscenza ISO 9001 e SAP
- Conoscenza strumenti di analisi dati (es. Power BI)
- Almeno 5 anni in ruolo qualità preferibilmente in manufacturing
- Competenze di lavoro di squadra, comunicazione, analisi, orientamento al cliente, leadership e gestione del personale
- Leadership e gestione del team
- Comunicazione efficace
- Orientamento al cliente
- Quality tools (8D, 5-Why, Ishikawa, SPC, PDCA)
- FMEA (DFMEA/PFMEA)
- ISO 9001
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Customer Quality Engineer
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Ancona, Marche, Italia Franke LLC Tempo pienoWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives...
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Ancona, Marche, Italia Franke LLC Tempo pienoFranke is seeking a Customer Quality Engineer based in Fabriano (AN), Italy, reporting to the Head of Quality Hoods. You will manage customer quality requirements, drive improvements, and coordinate audits to reduce defects and non-quality costs across project lifecycles.The role requires a engineering degree, 2–3 years in similar quality roles, strong...
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Ancona, Marche, Italia Franke LLC Tempo pienoFranke is seeking a Customer Quality Engineer based in Fabriano (AN), Italy, reporting to the Head of Quality Hoods. You will manage customer quality requirements, drive improvements, and coordinate audits to reduce defects and non-quality costs across project lifecycles.The role requires a engineering degree, 2–3 years in similar quality roles, strong...
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Quality Engineer
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Quality Manager
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