Field Service Engineer
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In this role you will install, service, and troubleshoot high-precision roundness and surface finish instruments within a dedicated territory. You will work autonomously while collaborating with colleagues and supporting local distributors, delivering world-class service to customers. You’ll diagnose issues, provide remote assistance when possible, and document technical findings. The position blends hands-on engineering with customer interaction, training, and opportunity to contribute to continuous improvement.
Retribuzione / Benefits- Company car
- Mobile phone
- Laptop
- Home office package
- Salary plus bonus
- Continuous training and development
- Install, maintain, and diagnose roundness and surface finish measuring instruments in the field
- Provide remote pre-qualification and remote fixes where feasible
- Serve as the primary contact for customer issues and technical inquiries
- Document and report technical issues; feed insights to internal teams
- Provide training to customers and local distributors as needed
- Identify opportunities for service improvements and report findings
- Operate within a territory with autonomy while representing Taylor Hobson at customer sites
- Collaborate with internal teams (technical support, manufacturing, R&D) and other regions as required
- Mechanical, electrical, or multi-disciplined engineering background
- Ability to read schematics, drawings, and wiring diagrams
- Experience in a technical customer-facing role preferred; recent graduates welcome
- Ability to interact with and provide feedback to internal stakeholders
- Excellent customer relationship skills
- Valid and clean driving license
- Ability to work alone and flexible hours; available for international travel
- English communication skills (written and spoken)
- High energy and initiative
- Teamwork and collaborative approach
- Strong communication, both verbal and written
- Microsoft Office proficiency
- CRM and Service tools familiarity
- Willingness to use AI tools to improve productivity and decision-making
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