Global Service NPDI Project Manager

In this role you will lead Global Services NPDI initiatives, driving end-to-end development, service readiness, and global deployment of Vertiv products. You will partner with Product Management, Engineering, Operations, and regional service teams to embed service requirements into launches and life-cycle activities. You will manage cross-functional programs across multiple regions, balancing priorities and delivering scalable service capabilities. This is a strategic, execution-focused leadership role with impact on service readiness and deployment success.

• Lead Hardware + Services NPDI and Service-Only NPDI projects from intake to launch and service readiness
• Define scope, objectives, timelines, milestones, deliverables, and success criteria
• Coordinate cross-functional teams across Global Services, Product Management, Engineering, Operations, and regions
• Ensure alignment with business priorities, service strategy, and deployment requirements
• Manage multiple concurrent projects across Vertiv portfolios
• Drive execution and accountability across geographically distributed teams
• Lead NPDI governance and stage-gate activities, identifying risks and readiness needs
• Coordinate reviews, status updates, and gate readiness assessments
• Develop service readiness plans for new products and services
• Coordinate readiness activities including documentation, procedures, training, tools, spare parts, and regional capabilities
• Partner with NPDI Engineers and regional service teams to close readiness gaps
• Support design transfer, product introduction, and global service implementation
• Establish launch readiness criteria and monitor progress through stabilization
• Evaluate NPDI intake and prioritize projects across business units
• Coordinate with BU PMO leads on scope, involvement, and timing
• Maintain project status, milestones, risks, dependencies, and resources
• Identify capacity constraints and coordinate resource planning with Global Services leadership
• Support portfolio reporting and provide visibility into project health
• Contribute to PMO process improvements
• Serve as primary Global Services contact for NPDI initiatives
• Build relationships with Product Management, Engineering, Operations, BU PMOs, and regional leadership
• Facilitate alignment across regions with competing priorities
• Promote consistency in service readiness and project execution
• Support development of global standards, playbooks, and repeatable processes
• Lead or support digital service initiatives involving connected products, field technologies, and AI-enabled tools
• Coordinate cross-functional initiatives with digital workflows and deployment readiness
• Ensure technology initiatives deliver measurable value and address operational needs
• Partner with technical teams to manage milestones and dependencies
• Support integration of new technologies into global service operations
• Maintain risk, issue, action, and dependency registers
• Identify and mitigate schedule, resource, technical, and operational risks
• Capture lessons learned and drive continuous improvement in governance and execution
• Provide leadership with clear recommendations and escalation paths when at risk

• Bachelor’s degree in Business, Engineering, Project Management, Operations, or a related discipline
• 5+ years of experience in project or program management, operations, engineering, or product development
• Experience managing complex, cross-functional projects
• Experience with NPDI, product development, or service operations
• Strong planning, execution, risk management, and stakeholder management skills
• Experience with geographically distributed teams and multiple functions
• Ability to manage competing priorities and deliver results in dynamic environments
• Strong written, verbal, and executive communication skills
• Ability to analyze complex problems and drive actionable outcomes
• Willingness to travel domestically and internationally

• Stakeholder management
• Cross-functional collaboration
• Communication
• Jira
• Confluence
• Smartsheet