Room service manager
1 giorno fa
Venice, Veneto, Italia
San Clemente Palace Venice
Tempo pieno
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Luogo di lavoro: Venezia
dutiesandresponsibilitiesinclude:
- Managingroomserviceoperationsandstaff,includingschedulingshiftsandassigningduties
- Trainingstafftoprovideexcellentcustomerserviceandupholdthestandardsofthehotel
- Developingandimplementingroomservicemenus
- Ensuringpromptdeliveryoforderstoguestrooms
- Monitoringguestfeedbackandresolvingcomplaintsinatimelyandprofessionalmanner
- Maintaininginventoryandorderingroomservicesuppliesasneeded
- Collaboratingwiththekitchenstafftoensuremealpreparationalignswithdeliverytimes
- Ensuringcompliancewithfoodsafetyandsanitationregulations
- Reviewingandprocessingbillingforroomserviceorders
- Promotingadditionalservicesandfacilitiesofthehoteltoguests
- Overseeallroomserviceoperations,ensuringallstandardsandhotelprotocolsareadheredto.
- Managetheroomserviceteam,providingtrainingandperformancefeedbackasnecessary.
- Collaboratewiththekitchenstafftoensuretimelydeliveryofordersandmaintainhighfoodqualitystandards.
- Manageinventoryandsuppliesandensureadequatestocklevels.
- Handleguestcomplaintsandqueriespromptlyandprofessionally.
- Coordinatewithhousekeepingandmaintenancedepartmentsasnecessary.
- Ensurecompliancewithhealthandsafetyregulations.
- Monitorroomservicebudgetandimplementcost-savingmeasuresasnecessary.
- KnowledgeinMicros.