Reservations Manager

6 ore fa

Anacapri, Campania, Italia Hosco.com Tempo pieno

WeareonthelookoutforapassionateandprofessionalReservationsManagertojoinJumeirahCapriPalaceforthesummerseason2027.

Themaindutiesandresponsibilitiesare:

  • Overseethedeliveryofinternalandexternalservice,quality,andcommercialperformancesasperCentralReservationsKPIobjectives.
  • Workcloselywiththeteamtomaximizerevenueopportunitiesandreduceoperationalinefficiencies.
  • Attendmeetingsrelatedtoreservationsandsharerelevantinsightsonperformanceandtrends.
  • Monitorautomatedreservationservicestoensureoptimalcapacityandresolveanyservicedegradation.
  • Monitorandfollowuponguestcomplaints,ensuringrelevantsolutionsareprovidedbycoordinatingwithotherdepartments.
  • Ensuretrainingofnewcolleaguesinthedepartmentandhotelsisplannedandscheduledinadvance.
  • Overseeallaspectsofpeoplemanagement,includingdevelopment,targetsetting,reviews,andperformance.
  • Actasapointofcontactforreservationswithexternalpartners,managingandmaintainingrelationships.
  • ActintheabsenceoftheDirectorofReservationsandperformotherdutiesasrequiredbymanagement.
  • Actasapointofcontactforreservationswithexternalpartners,managingandmaintainingrelationships.