Inside Plant

BB&E is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors.

Position Summary

BB&E is seeking a qualified and detail-oriented System Administrator / Inside Plant (ISP) Technician to provide operations and maintenance (O&M) support for telecommunications systems at for NAVSUP in Naples, Italy.

This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations.

Job Duties & Responsibilities

• Provide Inside Plant (ISP) operations and maintenance (O&M) for installed telephone systems, VoIP systems, and associated ancillary equipment at NCTS Naples.
• Operate and maintain the telephone maintenance console and Cisco Unified Communication Manager (CUCM) to install, relocate, and troubleshoot telephone extensions, perform programming changes, adjust class of service, activate/deactivate special features, and manage VoIP network administration.
• Troubleshoot and restore telephone services, systems, and equipment outages, including coordination with commercial providers, Tier III support, and the BCO help desk.
• Perform all patch panel terminations for installation, relocation, or removal of telephone services or communication circuits, ensuring proper labeling and accurate recordkeeping.
• Maintain telephone terminations, switch patch panels, and cable records; submit accurate monthly Planned Maintenance System (PMS) reports.
• Respond to incidents, requests, and critical incidents within required timelines, maintaining an Acceptable Quality Level (AQL) of 90% or higher.
• Respond to alarms (e.g., Gateway, UPS/Generator) and system outages by investigating, isolating, and resolving faults; be available for recall after hours when required.
• Conduct preventive maintenance in accordance with OEM standards and safety requirements, leaving communication spaces clean and organized.
• Participate in joint tool and supply inventories; maintain accountability for all government-provided tools and equipment.
• Ensure all maintenance and repairs restore systems to original equipment performance, operability, reliability, and accuracy, adhering to professional and safety standards.

• Minimum five (5) years of experience in the operation and maintenance of tactical or commercial telecommunications equipment.
• 3–5 years of experience in VoIP network administration, systems programming, routing, and IT/teleconferencing deployments.
• Security+ and Cisco Certified Network Associate (CCNA) Voice certification (or equivalent experience).
• Familiarity with DoD cyberspace workforce requirements and best practices.
• Experience with Cisco Unified Communication Manager (CUCM) systems.
• Proficiency in PC operations at the operator level.
• Must be able to obtain and maintain necessary security clearances and government access credentials

Physical Requirements

• Ability to stand/walk/climb/kneel/crouch and remain in a stationary position/sit at least 60% of the time
• Ability to operate office equipment, including computer, copy machine, phone, etc.
• Ability to use hands to finger, handle or feel objects or controls; reach with hands and arms
• Capable of lifting over 25 lbs.
• Ability to understand the speech of another person, speak clearly so listeners can understand, and talk or hear both in person and by telephone

• Participation in the Employee Stock Ownership Plan – BB&E is 100% employee-owned
• Discretionary bonus
• *Medical, Dental, and Vision Insurance with health care concierge
• *Employer provided Short-Term & Long-Term disability
• *Employer-provided Life insurance
• *Employee options for supplemental life, supplemental accident, critical illness, hospital indemnity, and Identity theft protection benefits
• *Generous PTO plus 11 paid holidays
• Traditional & Roth 401(k) options with fully vested employer match
• Tuition reimbursement & professional development
• Employee referral programEmployee discounts
• Employee Assistance Program (EAP)
• Employee Homeownership Benefits
• Pet insurance discount

*Applies only to full-time employees.

BB&E is an Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genet