Customer Service Coordinator
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The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction.
HOW WILL YOU MAKE AN IMPACT?
Specifically, you will be in charge of the following activities:
- Managing customer requests through SAP Portal.
- Monitoring requests and resolving customer concerns promptly.
- Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses.
- Managing documentation and reports related to after-sales activities.
- Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
- Supporting the development of tailored solutions based on customer needs.
- Review the internal processes applying the continuous improvement approach.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Degree in Economics, Management Engineering, or related fields.
- Previous experience in buying/logistic/e-commerce management/planning activities.
- Fluency in English (B2+); knowledge of other languages will be considered a plus.
- Excellent communication and interpersonal skills.
- Problem-solving mindset and attention to detail.
- Strong organizational skills and ability to manage different tasks.
- Good knowledge of Microsoft Excel and ERP tools (SAP or similar).
YOUR JOURNEY WITH US
You will be involved in the following interviews process:
1) Interview with Talent Acquisition Team
2) Interview with Hiring Manager
3) Interview with Function Director and HR Manager
WHAT WE OFFER
- CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei
- Livello Impiegato
- Contratto a tempo indeterminato
- Full time
- Salary range: 30.000€ - 35.000€
- Learning & Development Opportunities
- Welfare Policy
- Ticket Restaurant
- Bonus (if applicable)
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