Customer Service Specialist

6 ore fa

FicarazzelliBagni Italia, Sicily Coster Group Tempo pieno

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For our office in Pero (MI), we are looking for a Customer Service Specialist who will join the Supply Chain/Export Customer Service Department.

Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa opportunità, riportate di seguito.

The Customer Service Specialist is responsible for the Supply Chain customer interface (order-to-invoice and collaboration). Her/his aim is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-serve and inefficiencies.

Main activities:

Proactively ensure order processing and follow up until the delivery resolving any difficulty in the process
Communicate with sales and production to clarify any misunderstanding in order processing
Proactively communicate with customers in order to understand sales trend and anticipate service issues
Efficiently answer to the client requirements (deadlines, shortages, information, disputes)
Establish relationship with the client in order to optimize the service level
Ensure timely launch of new product introductions at our customers and minimize write offs and returns
Record analyse and follow up the disputes situations (complains, deductions, returns, etc.) in accordance with the Customer Service Manager, the logistic and the sales teams

The ideal candidate:

Degree in the Humanities/Economics field;
Excellent knowledge of English and French;
Great communication and interpersonal skills;
Knowledge of SAP is a plus;
Excel knowledgeis a plus;
Good interpersonal skills, team player
Excellent communication skills
Able to simplify and prioritize to make sure the most pressing issues get accomplished first

Si offre contratto a tempo indeterminato, CCNL Metalmeccanico.

La retribuzione prevista è compresa tra €32.000 e €38.000 lordi annui, in base all’esperienza del candidato.

Mensa aziendale, smart working fino ad 8 giorni al mese. xysqume

Coster is an Equal Opportunity Employer committed to creating a Diverse & Inclusive environment. We are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.

Customer Service Specialist

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