Partner Technical Account Manager, OpenShift and OpenStack
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In this role you will be a technical liaison for a select set of partners, providing hands-on architectural guidance for Red Hat OpenShift and OpenStack platforms. You will build and maintain strong partner relationships, advocate for their needs, and work cross-functionally with Engineering, Product Management, and Support to resolve complex issues. You will influence partner strategy, share best practices, and ensure successful, long-term adoption of Red Hat cloud technologies. This position offers the chance to shape how partners leverage OpenShift/OpenStack at scale and to drive enterprise outcomes.
Retribuzione / Benefits- remote work options
- flexible work environments
- global collaboration
- opportunity to work with leading open source technologies
- culture of inclusion
- supportive, open culture
- Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Forewarn partners of technology changes or potential disruptions and advise on mitigation strategies
- Provide advice and guidance on current and future Red Hat products
- Troubleshoot technical issues and drive escalation with Red Hat, partner, and customer teams
- Complete analysis and present periodic reviews of operational performance to leadership
- Manage partner use cases and maintain clear case documentation
- Create partner engagement plans and keep partner documentation updated
- Manage and grow partner relationships through attentive, relationship-based support
- Build trust with partners and advocate on their behalf within Red Hat
- Collaborate with Engineering, Product Management, and Technical Support to debug and resolve issues
- Travel to visit partners and attend events as needed
- Support enterprise partners implementing automated and containerized cloud application platform solutions
- Learn new technologies quickly (e.g., container orchestration, registries, microservices)
- Establish parity with Red Hat cloud technologies strategy
- Engage with product engineering to develop solution patterns that drive platform adoption
- Engage with field teams, customers, and partners to ensure positive cloud technology experiences
- Communicate how Red Hat cloud solutions align to partner use cases
- Experience in a support, development, engineering, or QA organization
- Expertise with enterprise cloud solutions like OpenShift, containers, Kubernetes
- Advanced knowledge of OpenStack and its components
- Ability to manage and grow enterprise partner relationships
- Outstanding verbal and written communication skills
- Understanding of enterprise architecture and business drivers
- Ability to manage multiple issues and projects with attention to detail
- Experience with hardware or partner vendors
- Experience with training and presentation delivery
- Strong collaboration and relationship-building
- Proactive, customer-focused mindset
- Able to explain complex concepts clearly
- OpenShift by Red Hat
- OpenStack
- Kubernetes
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