Coach&Consultant - Automotive
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As an Automotive Coach & Consultant, you monitor and support the use of a new tool to enhance Customer Experience across the dealer and service network. You provide both operational guidance and advisory input to Sales-related areas, leveraging Customer Journey and Sales/Service processes. You design and deliver coaching, training, and insights to improve CE performance while collaborating with cross-functional teams. This role combines analytics, training, and hands-on implementation to shape customer outcomes.
Responsabilità- Prepare standard and ad-hoc reports and analyses on CE metrics
- Draft and manage official communications to the sales and service network
- Create and deliver PowerPoint presentations on CE topics
- Support the CE department in analysis and design of incentive schemes
- Design, manage, and deliver virtual coaching sessions (webinars) on CE topics
- Provide hands-on support to Sales and Service network for new projects and tools implementation
- Develop and deliver training modules for internal field staff and Sales & Service network on CE topics
- Deliver classroom-based behavioral training on soft skills
- Conduct potential analysis and gap analysis
- Advanced knowledge of the automotive industry
- Strong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans
- Proven experience with Dealer Management Systems (DMS)
- Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying
- Ability to analyze complex datasets and define effective solutions
- Ability to work independently, in groups, and within cross-functional teams
- Strong mindset for sharing insights, reports, and results
- Excellent presentation and public speaking skills
- Dealer Management Systems (DMS)
- Microsoft Office
- Visual Analytics tools
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