Program Manager and PMO

frog is one of the world’s most successful innovation and creative consultancies.

Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise. As a catalyst for diversity and global acceleration, we welcome international talents to join us in a flat and open environment, promoting curiosity, experimentation, cultural cross-pollination, and collaboration.

Why join frog?

frog is the reinvention & experience partner for the eco-digital era, global leader in CX Strategy by analysts and awards. Together with our clients, we innovate with purpose, using strategy, creativity, tech, data and AI to advance people and planet.

We are dreamers and doers who are relentless about challenging the status quo to win hearts and move markets.

As part of Capgemini Invent, we bring diverse skillsets to unleash growth, build superior experiences and create lasting impact at scale — fusing art and science to realize the future.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What will you be doing?

Working across a global innovation environment, Program Managers support the successful execution of internal and external multidisciplinary programs while helping teams maintain visibility, structure, and operational rigor. They contribute to both program activities and the systems, processes, and information that enable effective delivery.

As a junior Program Manager, you will help coordinate key initiatives while supporting the operational heartbeat of the Innovation Team. You will work across planning, reporting, knowledge management, business tracking, and performance analysis activities, helping identify trends, surface opportunities, improve workflows, and ensure leaders have the information needed to make timely and informed decisions.

What will you be doing?

• Collect, organize, and maintain internal and external projects, operational and business data to ensure visibility across activities, priorities and outcomes.
• Create and maintain reports, dashboards, trackers and documentation that support effective decision-making and program governance and internal studio operations.
• Apply an AI-first approach to daily activities, using AI tools to improve productivity, insight generation, reporting quality and operational efficiency.
• Support the planning, tracking and execution of multidisciplinary innovation programs and internal strategic initiatives
• Assist in the preparation and follow-up of project reviews, team ceremonies, and milestone checkpoints helping maintain alignment, accountability and momentum across initiatives
• Monitor program performance, milestones, dependencies and operational KPIs helping identify trends, risks and improvement opportunities
• Support resource planning and monitoring, internal contracting and operational forecasting activities by maintaining accurate information on team capacity, allocation and workload
• Manage supplier, procurement, contracting and data processing coordinating with legal teams to support governance, compliance and delivery readiness
• Gather, analyse and synthesize quantitative and qualitative information to generate actionable insights for team leadership and stakeholders, supporting in this way the preparation of business reviews, presentations and internal communications
• Identify opportunities to improve operational workflows, reporting, knowledge management practices and ways of working through standardization, AI-led optimization
• Contribute to the development and evolutions of tools, templates and operational practices that enable effective delivery

We want you to have:

• 1-3 years of professional experience in project management, business operations in a consultancy, agency or in a related industry
• An analytical mindset with the ability to gather, interpret and synthesize information from multiple sources
• Strong organizational skills and the ability to manage multiple priorities in a dynamic, fast-paced environment
• Experience in using reporting and data visualisation tools (e.g. Power BI) to transform data into clear actionable insights
• An AI-first mindset, with the ability to embed AI at the core of daily work to improve planning, reporting, analysis, knowledge management and workflow optimisation
• Excellent attention to detail and a commitment to producing accurate, high-quality work
• Confidence working with data, reports,