Customer Excellence Contract
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In questo ruolo, ti occupi della gestione contrattuale e del coordinamento dei partner esterni nei servizi di customer care e supply chain, con focus su analisi e ottimizzazione dei processi operativi. Lavori all’interno della Direzione Customer Excellence per assicurare qualità dei dati e rendicontazione affidabile. Supporti governance dei dati, reportistica e monitoraggio KPI, contribuendo a migliorare l’efficienza operativa. Un’opportunità di impatto globale, in un contesto multinazionale meritocratico.
Retribuzione / Benefits- Smart-working (10 gg/mese)
- Ticket Restaurant
- Piano Welfare
- Assicurazione sanitaria integrativa
- Assicurazione vita profes./extraprofessionale
- contratto a tempo indeterminato
- Gestione ciclo di vita contrattuale con fornitori di servizi di customer care e supply chain, inclusa stesura, modifica e manutenzione contratti in linea con policy e obiettivi
- Gestione pianificazione economica, budgeting, forecasting e fatturazione per fornitori
- Predisposizione di report settimanali/mensili per top management con analisi di progressi e KPI
- Supporto a manager e team leader nel monitoraggio delle performance operative e nell’elaborazione set di dati
- Contribuire all’ottimizzazione degli strumenti di reporting esistenti e all’implementazione di nuovi report
- Analisi dei bisogni degli stakeholder tramite feedback
- Monitoraggio degli KPI dei fornitori esterni
- Supporto all’ottimizzazione dei processi operativi
- Almeno 5 anni di esperienza in ruolo analogo in contesti di customer operations
- Conoscenza approfondita di KPI di customer care
- Buona conoscenza della lingua inglese
- Laurea in discipline economiche o informatiche costituirà un plus
- Conoscenza avanzata di MS Excel, PowerPoint e Word
- Conoscenza di Salesforce, SQL, MS Power BI e IBM Cognos Analytics costituirà un plus
- Orientamento al cliente
- rispetto e spirito imprenditoriale
- immaginazione e semplicità
- KPI di customer care
- MS Excel avanzato
- Salesforce
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