DE'LONGHI E-COMMERCE MANAGER

11 ore fa

Venice, Veneto, Italia DeLonghi Tempo pieno
Overview

As Global E-Commerce Manager for the De’Longhi brand, you own the worldwide D2C strategy and online experience across markets. You lead a cross-functional team to optimize site functionality, CX, and local execution while driving growth through innovative digital features and premium commerce experiences. You’ll align e-commerce planning with finance, marketing, and IT to deliver measurable impacts on sales, profitability, and customer satisfaction. This role offers scale, global collaboration, and a direct hand in shaping how De’Longhi engages customers online.

Retribuzione / Benefits
  • Dynamic environment
  • Impactful work
  • Growth opportunities
  • Wellbeing initiatives
  • Work-life balance
  • Partnerships and shopping programs
Responsabilità
  • Manage the D2C P&L and budgeting, including resource allocation, forecasting, and promotional spend with cross-functional partners.
  • Lead global D2C operations (site functionality, content, CX) and enable local strategies to maximize conversions.
  • Identify, test, and integrate new D2C technologies and features across brand websites to drive innovation and growth.
  • Define and execute the international e-commerce expansion roadmap and continuous feature improvements.
  • Maintain a pipeline of priority website features and integrations (e.g., personalization, subscriptions, new payment methods) for central deployment.
  • Collaborate with IT to ensure seamless integration between the D2C platform, ERP, and CRM systems.
  • Ensure tax, credit, and compliance alignment with Finance and Legal across markets.
  • Optimize D2C customer service and logistics for a premium post-purchase experience.
  • Monitor D2C KPIs, derive growth levers, and present actionable insights to stakeholders (Business Reviews).
  • Provide insights on e-commerce trends and user behavior to Retail Accounts and Product Development to support innovation.
Requisiti fondamentali
  • 8–10 years in E-Commerce or digital roles, with at least 3 years leading D2C platforms in a multinational company.
  • Strong knowledge of e-commerce platforms (e.g., Salesforce Commerce Cloud).
  • Understanding of SEO, data analytics, performance marketing, affiliates, and CRM.
  • Strategic thinker with hands-on execution ability in fast-paced environments.
  • Excellent communication and influencing skills for global/local cross-functional collaboration.
  • Proven cross-functional leadership and ability to drive transversal projects.
  • Strong analytical mindset with experience in Google Analytics or SAP Analytics Cloud.
  • Fluent English; Italian or other languages advantageous.
  • Awareness of cyber security and information protection principles.
  • strategic thinking
  • cross-functional collaboration
  • clear communication
  • Salesforce Commerce Cloud
  • Google Analytics
  • SAP Analytics Cloud