Logistics Control Tower Specialist
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Panasonic Heating & Ventilation Air-conditioning Europe | August
Logistics Control Tower Specialist (French & English)Piacenza, Italy; Nanterre, France3189Panasonic Heating & Ventilation Air-conditioning Europe | August
Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team
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Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.
At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.
Responsibilities & Duties:
- Answer logistics related questions from sales/service colleagues and customers to ensure a smooth delivery process. Engage in troubleshooting and follow up inquiries in a structured way until the case has been resolved.
- Process and arrange book-ins with customers and schedule deliveries to arrive on‑time.
- Advise sales/service teams on available logistics services to meet specific customer shipping requirements (e.g. route coding).
- Maintain and coordinate load planning processes with the warehouse/factory and transport provider through supply chain collaboration platforms.
- Coordinate between the logistics operation and the local factory logistics staff
- Takes the necessary steps to provide accurate and up-to-date information about the status of shipments by checking multiple sources such as carrier web tracking, load planning files, excel reports or leveraging direct contact to the forwarder.
- Maintain and proactively analyse the OTTR file, organize weekly and monthly meeting with each carrier to follow up on-time delivery, POD and incidents countermeasures
- Identify return inquiries and process them until goods are received back at the warehouse/factory and the customer has received his credit. Process claims against third party logistics providers using the SAP Claim Handling System and follow up the created Accounts Receivables.
- Previous experience in outbound logistics and distribution processes
- Strong client-facing skills and a professional, service-oriented approach; previous experience working directly with clients would be a plus
- Basic understanding of MS O365 Suite inkl. MS Teams / Sharepoint / Outlook / Excel
- Advanced Excel skills incl. VLOOKUP formulas and pivot tables
- Proper methods to structure and prioritize workload
- Strong command of the French and English languages(C1 or C2 level)
- A challenging strategic role where you can actively contribute to the company's success and take on responsibility
- International work environment
- Variety of training and development opportunities
- Attractive remuneration package
- Flexible working hours
- Generous mobile working option
- High Work-Life Balance
Please find here more information about Panasonic as an employer.+ DIVERSITY, EQUITY AND INCLUSIONFairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to