Customer Operations Manager I | EMEA

6 ore fa

Alessandria, Piedmont, Italia Deel Tempo pieno
Overview

You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach.

Retribuzione / Benefits
  • Stock grant opportunities
  • Remote work flexibility
  • WeWork access (optional)
  • Equal opportunity and inclusive culture
  • Competitive pay
  • Benefits and rewards adjusted by country
Responsabilità
  • Manage a high volume of small spend accounts in your market segment
  • Identify and flag risks that could lead to customer churn
  • Build and nurture client relationships, uncovering pain points and growth opportunities
  • Be the voice of the customer by sharing product and operational feedback with internal stakeholders
  • Ensure high-quality day-to-day customer experience and timely response to requests
  • Drive adoption of Deel features to improve retention and satisfaction
Requisiti fondamentali
  • Minimum 2+ years of relevant, client-facing experience
  • Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity
  • Strong relationship-building with calm demeanor under stress
  • Quantitatively inclined with ability to draw insights from data
  • Self-starter with growth mindset and high responsibility
  • Proven track record of achievement and ability to impact business outcomes
  • Strong analytical foundation and ability to synthesize data into actionable recommendations
  • Curious and impact-driven
  • relationship architect
  • calm under pressure
  • collaborative team player
  • data analysis
  • synthesizing complex data into recommendations
  • stakeholder management