Implementation Project Manager

10 ore fa

Florence, Tuscany, Italia Fortive Tempo pieno

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Overview

In this role you guide the deployment of ServiceChannel for enterprise clients, aligning facilities, maintenance, and vendor management needs with scalable platform configurations. You collaborate with cross‑functional teams to translate real-world workflows into actionable projects, drive adoption through configuration and training, and ensure high‑quality, on‑time delivery. You’ll work closely with facilities, operations, and procurement stakeholders to shape implementations that scale across multi‑site sites and vendor networks. This is a hands‑on, client‑facing role in a dynamic, growth‑oriented environment.

Retribuzione / Benefits

medical, dental, vision, life and LTD insurance
HSA
401(k) retirement plan

Responsabilità

Serve as a domain expert on ServiceChannel for facilities management and multi-site service delivery
Lead discovery sessions to map facilities workflows, service models, and vendor structures
Translate requirements into detailed project plans with scope, budget, and timelines
Guide configuration, training, testing, and go-live with focus on real-world adoption
Communicate technical and functional concepts to both technical and non-technical stakeholders
Foster cross‑functional collaboration with Customer Success, Product, Engineering, and global teams
Provide end-to-end client support including configuration recommendations and integration
Troubleshoot complex functional/technical issues in facilities workflows and vendor management
Manage customer and internal resources to meet milestones and ensure quality delivery
Mentor junior project managers on implementation methodology and facilities best practices

Requisiti fondamentali

Bachelor’s degree or equivalent professional experience
2+ years managing enterprise software implementations (CRM, EAM, FM, or similar)
Strong understanding of Service Delivery environments
Proven experience managing all phases of the enterprise implementation lifecycle
Demonstrated ability to deliver complex, multi‑stakeholder implementations
Strong problem‑solving skills with independent issue resolution
Excellent written and verbal communication skills
Strong organizational skills with ability to manage multiple projects and budgets
Ability to mentor and support other project managers
Willingness to travel up to 40%

Clear and confident client-facing communication
Cross‑functional collaboration
Mentoring and coaching
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Implementation Project Manager

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