Field Service Engineer

Job Description Responsibilities

Working as a Field Service Engineer, you will execute advanced installations, repairs, preventive maintenance, and system optimization for semiconductor manufacturing equipment with minimal supervision. In the role you will also provide troubleshooting expertise to ensure customer satisfaction. The job focus will be on our equipments, mainly on our customer site in Agrate Brianza. Additional support, business trips or support for other customers across all European sites may also be occasionally required.

Main responsibilities

• Perform advanced troubleshooting and repairs on semiconductor equipment and systems.
• Install, configure, and optimise semiconductor manufacturing systems to meet performance specifications.
• Conduct preventive maintenance and inspections for complex equipment configurations.
• Collaborate with customers to train their staff on equipment operation, preventive maintenance, and basic service procedures.
• Lead service activities for assigned small projects, including modifications, parts management, tool calibration and manage timelines for successful completion.
• Provide technical support directly and escalates issues to senior engineers or internal engineering teams as necessary.
• Support root-cause analysis for recurring faults and contribute to corrective and continuous improvement actions.
• Maintain accurate service records and prepare detailed service reports, including findings, actions taken, and recommendations.
• Show in-depth knowledge of semiconductor manufacturing equipment and processes and how they affect customer output.
• Show confident use of TEL systems and processes.

Main skills and requirements

• Minimum 2 years of experience in semiconductor field service or relevant technical support, or minimum 4 years practical experience in other relevant field.
• Extensive knowledge in mechanical/electrical engineering field or equivalent
• Strong skills in analysing, troubleshooting, and problem-solving of technical issues
• Ability to work under pressure
• Organisation skills and flexibility (working time)
• Specific focus on Safety procedures, Quality, and Compliance to reach customer’s satisfaction
• IT literacy skills (MS Excel, PPT, etc)
• Fluency in both Italian and English language is essential

Compensation

Annual gross salary starting from 36K - final compensation will be determined based on the candidate’s experience and skills. Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training.

In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.

Equality and Inclusion

Tokyo Electron Limited (TEL) is an Equal Opportunity Employer (EEO). As such, all qualified applicants will receive consideration for employment regardless of race, colour, religion, belief, sex, national origin, age, disability, gender identity, membership to a traveller community or any other legally protected characteristic.

TEL acknowledges that diversity creates an innovative culture and aims to create a workplace where everyone is treated fairly and can succeed based on merit and qualifications.

Subsidiary

Subsidiary Tokyo Electron Europe Ltd. – Italian Branch We make innovation possible. At TEL, we’re committed to advancing future technologies and success starts with a community of talented individuals. Our global workforce of over 20,000 employees is embracing the challenge of a rapidly evolving tech landscape. Your growth fuels our progress. Our 360-degree learning approach ensures there’s something for every style from interactive classes and on the job training to formal programs led by certified technical experts and organizational development professionals. You’ll continue building your skills and nurturing your curiosity. To support your journey, TEL offers educational reimbursement to help you reach your learning goals.

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