Patient Services Rep
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Description
POSITION SUMMARY: The Patient Services Representative works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges and collecting fees.
Core Duties/Responsiblities
- Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.
- Ensures patient confidentiality and provides patients with needed information.
- Schedules appointments, and maintains smooth patient flow throughout the clinic.
- Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.
- Collects and maintains patient registration and utilization data for reports and ensures that all information is up to date and accurate.
- Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.
- Participates in activities of Patient Centered Medical Home directly or indirectly.
SPECIFIC DUTIES/RESPONSIBLITIES
- Answers phones and directs calls to proper personnel.
- Accurately classifies and schedules patient appointments.
- Ensures accurate demographic information is entered in practice software.
- Accurately enters charges for patient visits and collects fees for services as necessary.
- Processes and prepares credit card transactions for reconciliation.
- Posts charge batches within the practice software.
- Prepares daily deposits in an accurate and timely fashion.
- Retrieves and sends work and/or school excuses. Demonstrates awareness of age specific, cultural and spiritual practices of patients, staff and visitors.
- Understands the functional status and physical needs of patients, staff, and visitors.
Requirements
EDUCATION/EXPERIENCE:
- High school diploma or equivalent.
- Medical office experience preferred.
- The ability to use current office machines, including word processors.
- The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.
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