Restaurant Manager

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We are seeking a passionate and service-driven Restaurant Manager to support the daily operations of our restaurant, nestled in the heart of the Tuscan countryside at Tenuta Toscana.

The ideal candidate will embody elegance, professionalism, and a deep understanding of luxury hospitality, ensuring a refined and memorable dining experience for our discerning international clientele, while celebrating the authentic flavours and warmth of Tuscan cuisine.

This position will report directly to the F&B Operations Manager, collaborating closely to maintain the highest standards of service and operational efficiency.

Main duties and responsibilities

• Manage and execute service within the assigned section to oversee the service delivery in the assigned section, ensuring a flawless, personalized, and memorable experience for each guest, adhering to the highest standards of hospitality and refinement.
• Uphold the service philosophy of Tenuta Toscana by providing tailored recommendations and anticipating guest preferences, offering proactive, intuitive service to exceed expectations.
• Coordinate with the culinary team to ensure that each course is delivered at the perfect temperature and presented impeccably, creating a seamless flow between kitchen and dining room.
• Enhance the guest experience by offering expert wine pairings and insight into local Tuscan wines, engaging guests in a sophisticated yet relaxed conversation about the origins and characteristics of the selections.
• Maintain the elegance of the dining environment by ensuring immaculate table settings, proper lighting, and a harmonious atmosphere that reflects the brand’s luxurious identity.
• Lead by example, guiding junior team members and commis with professionalism and grace, ensuring adherence to service standards, operational efficiency, and harmonious teamwork.
• Mentor new staff, offering hands‑on support and encouraging the development of service skills, product knowledge, and attentiveness to detail.
• Assist in preparing shift schedules, adjusting staffing levels to meet operational demands, and ensuring optimal service during peak and off‑peak hours.
• Ensure the careful handling, maintenance, and proper use of all restaurant equipment, adhering to operational protocols and maintaining a pristine and well‑organized environment.
• Follow and enforce the HACCP guidelines and internal health and safety standards rigorously, conducting regular checks to ensure compliance and minimizing risks to both guests and staff.
• Drive the financial performance of the restaurant by upselling signature dishes and wines, while also maintaining cost control through waste reduction and portion management.
• Foster a collaborative environment by promoting a culture of respect, excellence, and continuous improvement, ensuring a team‑oriented approach to service.
• Exemplify professionalism and discretion in all guest interactions, consistently delivering superior service with attention to detail and a warm, welcoming demeanor.
• Promote the values of Tenuta Toscana by upholding the highest ethical standards, ensuring that all guests are treated with respect and care, while fostering a team culture of mutual support and integrity.
• Maintain the utmost confidentiality in all aspects of the role, including guest preferences, team matters, and any proprietary information regarding the operations of the resort and restaurant.

Requirements

• Minimum of 3 years in a management role within a luxury hospitality or dining environment, preferably in a 5-star resort or hotel.
• A degree in Hospitality Management or a related field is appreciated.
• Proven experience in leading and motivating a team to deliver exceptional service in a high‑pressure environment.
• A passion for providing superior guest experiences with an attention to detail and the ability to anticipate guests’ needs.
• In‑depth understanding of dining and wine pairings. Experience with local Tuscan cuisine and wines is highly desirable.
• Strong interpersonal and communication skills, both verbal and written, in English and Italian. A third language would be considered a plus.
• Ability to handle challenging situations with a calm and professional demeanour, ensuring guest satisfaction at all times.
• Exceptional time management and organizational skills with the ability to manage multiple tasks simultaneously.
• Willingness to work varied shifts, including evenings, weekends, and holidays as required in the hospitality industry.
• Familiarity with restaurant management software, point‑of‑sale (POS) systems, and general computer programs.
• Impeccable grooming and a professional appearance consistent wi