Technical Support Engineer Italian Speaking

1 mese fa

Rome, Italia PVcase, UAB A tempo pieno

About the role:

A technical support engineer is expected to help customers get the most out of the software by educating them and troubleshooting projects, including onboarding new users and helping them find all the resources we provide. They would also be contributing to the creation of self-serve educational resources. When troubleshooting, they are expected to use their solar design expertise to identify discrepancies and utilize best practices to help users get their vision into CAD.


Responsibilities:
● Help customers solve challenges and fix issues;

● Assist with customer onboarding;

● Conduct training and support sessions in writing (email, livechat) or via Zoom;

● Document novel challenges and work with the product team to improve the software;

● Help develop educational self-help resources.



Requirements:

● Native or full business fluency in English & Italian;

● Strong verbal and written communication skills;

● 2+ years in the C&I rooftop and/or utility-scale ground-mount solar sector (design experience preferred);

● Advanced knowledge of AutoCAD;

● Strong troubleshooting and problem-solving capabilities;


Recruitment Process

At PVcase, we value efficiency and want to ensure a smooth and timely hiring process. Our recruitment process typically consists of two steps, with additional steps added on a case-by-case basis.

Step 1 – Introductory Call
During the initial call with our Talent Acquisition/HR team, you'll have the opportunity to learn more about our company and the role. This is also our chance to discuss your experience and how your skills align with our team.

Step 2 – Meet with Team Leads
In the second call with our Team Leads, we'll dive deeper into the role, its main tasks, and responsibilities. This is also a great opportunity for you to ask more position-specific questions and get to know our team.

About Us

PVcase focuses on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with convenient features that significantly improve project speed, precision, and ROI.


After PVcase’s acquisition of Anderson Optimization in 2023, we jointly stand as a global solar technology company, boasting a diverse and talented workforce of over 250+ professionals who serve customers in more than 70 countries. Following our Series B funding success, which saw us secure $100 million in funding, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing solidifies our leadership and vision in the industry.


Our commitment, however, goes beyond technology. We believe in nurturing the growth and well-being of our employees, recognizing that health and happiness are crucial to the prosperity of our company.


Get Ready To Enjoy


  • Employee Stock Option Plan (ESOP), owning a piece of the solar energy revolution.
  • Flex benefit package, customizing perks to match your unique style.
  • Flexible work hours, harmonizing your personal and professional life.
  • Half-day Summer Fridays.
  • Ability to work remotely as long as you wish or join the hustle at our offices in Kaunas and Vilnius.
  • Full training and onboarding program for a seamless start.
  • Participation in international conferences and trainings - we will expand your horizons
  • Exclusive work only with international markets.
  • Considerable & steadily increasing salary, recognizing and rewarding your dedication.
  • Frequent in-office and after-hours activities with fun and vibrant team members.
  • Additional paid vacation days, including birthdays and other occasions.
  • Environment, where your furry companions are welcomed with open arms.

Salary Range:  Starting from 30,000 EUR gross/yearly.


Join our team with the option for remote work, while we focus on building our presence in Vilnius, Kaunas, Berlin, Madrid, Barcelona, and London. We're excited to welcome candidates from these cities to join our dynamic team

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