Customer Service Specialist

4 settimane fa

Breganze, Italia Diesel A tempo pieno

Customer Service Specialist

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

CUSTOMER SERVICE SPECIALIST

Diesel Spa ricerca una persona da inserire all’interno del dipartimento Indirect Markets & Travel Retail , nello specifico nel team di Customer Service . La persona darà supporto nella gestione del portafoglio clienti e sarà responsabile del monitoraggio dei processi d’ordine, dall’evasione degli stessi fino a garantirne la consegna, fornendo un continuo coordinamento e supporto operativo attraverso una costante interfaccia con i clienti e la rete vendita presente sul territorio.

Descrizione del ruolo
• Garantire un flusso di comunicazione continuo e completo tra il cliente e l’azienda e anche un aggiornamento continuo del database clienti; 
• Garantire che l’intero processo di evasione degli ordini, fino alla consegna della merce al cliente, sia eseguito nel modo più efficiente e soddisfacente, rispettando le linee guida e le scadenze date;
• Gestire un flusso di comunicazione continuo e approfondito con le filiali, i negozi e con le funzioni aziendali, al fine di assicurare un servizio tempestivo ed efficiente;
• In collaborazione con il dipartimento Finance, supportare nelle attività di analisi di vendita relative alla gestione credito e/o fatturazione.

Requisiti richiesti
• Diploma di scuola secondaria di secondo livello o Laurea in discipline economiche e/o linguistiche;
• Preferibile esperienza pregressa nel ruolo, maturata in aziende di medie/grandi dimensioni;
• Madrelingua italiana, una buona conoscenza della lingua inglese è obbligatoria. La conoscenza di una seconda lingua straniera costituisce un requisito preferenziale;
• Spiccate capacità comunicative e relazionali, precisione e orientamento al risultato;
• Buona conoscenza del pacchetto Office.

Sede di lavoro : Breganze (VI) 

#DSL #LI-AR

Location:

Breganze, IT

Employment Type: Full time Function: Sales Seniority: Professional

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