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Product Owner

3 mesi fa

Rome, Italia TuoTempo A tempo pieno
Job Description

You will be in charge of:

  • The Voicebot and Chatbot roadmap
  • Stimulate the innovation and evolution of these modules (collect queries from the market, provide developers with instructions about the new features to be implemented, etc...)
  • Support Project Managers to analyze customers’ needs and to implement our solution into the customer’s infrastructure
  • Liaise with our platform providers and technical partners to troubleshoot any issue
  • Writing and reviewing documentation about Voicebot and Chatbot features
  • Train the internal team on these modules
  • Leverage synergies across TuoTempo’s modules 

Qualifications

We’re searching for someone with a broad understanding of contact center sector who:

  • A bachelor degree (preferably Computer engineering or mathematics or related field)
  • At least 1 years of professional experience as a Product Owner / Product Manager / Project Manager
  • Has worked with AI on complex projects 
  • Is familiar with conversational user interfaces 
  • Has experience in hosted telephony and VoIP / SIP (Asterisk, Free PBX and the market standard software for telephony)
  • Has worked with Twilio or similar solutions
  • Has worked with Meta for Business Suite
  • Has excellent communication skills and is able to communicate complex topics to any audience 
  • Can build trust both within our organization and with customers 
  • Is proactive, focused and consistent 
  • Is fluent in English 
  • Able to effectively manage Italian conversations with the development team
  • Any other language is a plus


Additional Information

Recruitment process

  • An interview with a member of the HR team to get to know you and understand your interests and motivation;
  • An interview with the hiring manager that includes a practical exercise;
  • A final interview with the hiring manager and the VP of Product;
  • Offer

We offer:

  • A dynamic and informal work environment that values all employees
  • Share options plan after 6 months of effective work with us
  • Full Remote work with the possibility of coming to our offices in Bologna/Barcelona, as you prefer
  • ️ Ticket Restaurant (8 Euros/day)
  • Additional day off for your birthday
  • ❤️ Metasalute - Health Insurance
  • ❤️Ifeel access - mental wellbeing platform
  • A close-knit team of professionals, willing to share their expertise.