Trainee Butler
2 giorni fa
The Butler is dedicated to our Anantara suites, ensuring a very personal, detailed and seamless service.
He/ She will take good care of all the guest’s needs, from the pre-arrival to their post-departure.
With discretion and good manners, he/she will be seen by the guest’s as a competent and reliable person, so to project onto them his/her ownership, above all, by never intruding or imposing their being.
Our very first impression on guests is a critical part of a permanent effect and a lasting impact on their memories.
Our deportment, behaviors, manners & etiquette must support the patrimony of Anantara, which includes also grooming & non-verbal communication.
Principal duties:
- Ensure all Suites and guest’s areas are properly cleaned and maintained at all times, accordingly to the hotel Standards Operating Procedure related to these areas
- Inform and promptly communicate, guest’s requests, preferences or useful information to each departments involved.
- Be knowledgeable of the Hotel features and surroundings
- Help and assist all guests in a friendly and educated manner
- Show remarkable skills in anticipating guest’s needs & exceptional attention to details
- Build a rigorous rapport with guests and maintain interaction in order to facilitate guest recognition and obtain specific needs, likes and dislikes so to preserve a guest history files.
- Ensure Anantara Brand Standards are attended, as well as etiquette and procedures listed by the LQA standards.
- It is a GR specialist duty to create “wow moments” throughout the guest’s sojourn at Palazzo Naiadi.
- Report for duty punctually, wearing the proper uniform and name tag.
- Maintain a high level of personal appearance and self-hygiene.
- Ensure a full & complete shift handover and maintain a high level of communication & feedback among the team members.
- Liaise and attune at all times with Housekeeping and Front of House team
- Set up suites accordingly to guest’s history, requests, and specific amenities
- Able to work any shift assigned by Head of Department
- Assist and support Butler team for potential assistance with luggage & shoe’s treatments.
Qualifications
- High school diploma or similar
- Language required: Italian proficient / English B2-level or above
- Previous Hotel’s work experiences or similar
- Knowledge of service skills
- Fine eye for detail
- Able to work under pressure & follows directions
Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:
- Ticket Restaurant
- Discounts on accommodation across all Minor Hotel brands
- Discount when you visit any of our restaurants, cafes and bars
- Career progression
- Reward & Recognition programs