Reservation Supervisor

Descrizione lavoro

Reservation Supervisor - 5* Curio Collection by Hilton

For the new opening of a 5* Hotel in Florence, branded Curio Collection by Hilton, we are looking for a Reservation Supervisor who will report directly to the General Manager of the property.

Listedbelow are the mandatory & preferable requirements recognized as minimumlevel to be short-listed for this role.

Mandatory:

·Aminimum 3 years of travel industry experience in an assistant or agent role.

·Nativeor fluent in Italian (written and spoken).

·Fluentin English (written and spoken).

·Mustbe an EU Citizen or possess an Italian work visa.

Preferable:

·Highlycomputer literate.

·Aminimum of 2 years in a reservations or operations position.

·Currentexperience with an international branded hotel group.

·Additionallanguage (French or German would be considered a plus).

·Confidentuse of Hilton systems (OnQPM).

SCOPE OF THIS ROLE

The main objective of this role will be: i) maximizing room nights, ADR,and rooms revenue; ii) quality assurance based on Brand standards andprocedures; iii) oversee the reservation team, as well as both direct andindirect individual reservations.

Thesuccessful candidate should demonstrate a clear commitment to the importance ofthe brand’s philosophy, possess strong written and oral communication skills, aswell as being experienced in negotiation and time management.

The company alsorequires the candidate to follow all procedures and plans in order tocontribute to achieving and exceeding revenue targets.

Location base: – Florence.

CORE JOB RESPONSIBILITIES& DUTIES

LeadershipSkills

·Build a positive environment among the assigned team andcolleagues.

·Conduct performance evaluation and assessments withinassigned team.

·Coach, train, and guide the team in the performance of theirduties as to specific position responsibilities, sales and negotiationstechniques, reporting procedures, etc.

·Be an inspiring frontrunner, leading by example, guiding andassisting assigned team in all circumstances.

·Recruit new team members as needed.

Reservation Activities

·Organizing,overseeing, and performing (where needed) all reservation activities.

·Maintainingthe in-house reservation systems in order (OnQPM).

·Participatesand assists in the creation of special promotional programs, and utilizes onlineplatforms to market current specials to the general public.

·Performsall duties and responsibilities in a timely and efficient manner, in accordancewith established company policies and procedures to achieve the overallobjectives for the position.

·Maintainsa favorable working relationship with all company employees to foster andpromote a cooperative and harmonious work climate.

·Access andreview team’s performance.

·Minimizessafety hazards by following all safety rules and procedures.

·Adheres tohospitality policies and procedures and verifies that team is doing the same.

·Ensures ahigh level of customer satisfaction.

·Liaisingwith Revenue Department for new SRPs, promotions, and business opportunities.

·Monitor,identify, and report current and future business trends to ensure profitablesales in periods of low and high demand.

·Monitorcompetitive hotels to ensure continual market share improvement.

·Ensurethat reservations are fulfilled in a timely manner while meeting all deadlines.

·Supervisethe reservations department staff, including hiring new employees as needed.

·Assistingclients with special requests or problems with reservations or accommodations.

·Ensuringthe accuracy of information in company databases related to client data,reservations, payments, and other records.

·Workingclosely with S&M, as well as operation teams, to develop new products orservices to meet customer needs.

·Contributesideas to improve products and services offered.

·Capitalizesand leverages Hilton Worldwide tools and resources to maximize impact of the brand’scontribution.

Key performanceindicators

·Room Revenues per each segment according to budget guidelines.

·Room nights per each segment according to budget guidelines.

·ADR per each segment according to budget guidelines.

PERSONALITY & SKILLS

These are the personal skills,qualities, and attributes you will need to demonstrate to carry out your jobeffectively.

·Plans, organizes, and uses a systematic approach to get things done.

·Manages time and resources effectively. Prioritizes actions and managestasks to completion. Actively seeks opportunities to develop and learn fromexperience.

·Communicates openly and clearly both verbally and in writing. Pitchesinformation at the appropriate level. Listens to the needs of others beforecontributing.

·Develops positive working relationships at all levels. Manages conflicteffectively. Motivates and inspires others to perform. Collects and analysesrelevant information about a problem.

·Continually seeks innovative solutions. Makes conscious decision to gofor action.

·Not afraid to commit mistakes and learn from them. Accepts personalresponsibility to make things happen. Constantly reviews to improve.

·Self-reliant, working with minimal control and direction. Acts on owninitiative when appropriate. Takes calculated risks to achieve results.

·Thinks ahead, developing contingency plans where necessary. Has a driveand determination to succeed.

·Contributes and is effective when working in team with peers.

·Presents powerful arguments which persuade others. Expresses confidencein own ideas and networks with others.

·Gains commitment to action from a range of people.

·Adapts quickly and positively to new situations. Continues to beproductive in changing circumstances.

·A passion for target-based performance.

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