Cloud SysOps Engineer

8 mesi fa

Lucca, Italia Tagetik Software S.r.l. A tempo pieno

Cloud SysOps Engineer (AWS|Azure, CCH Tagetik)

What are your responsibilities as Cloud SysOps Engineer?

You will immediately get exposure to a variety of technologies, development teams, tools, and processes. As part of a Cloud Operations team, you will benefit from the collaboration with the other members, participating in the Cloud infrastructure management and evolution, the investigation and resolution of system and performance issues and proactive monitoring our production environment. You will be expected to cooperate with developers to the organization of dev/prod environments, environments variable and to improve design choices. 

Our core Cloud engineering department is based in Lucca where all the teams are working closely together in developing our products for our major industries such as banking, insurance, automotive and retail. We strongly believe in the Agile way of working that has really been embedded in our daily work. We leverage teamwork, self-organization and proactivity as the best solution comes from collective intelligence and collaborative decision making.

Collaborate with the team to develop, maintain, enhance, and extend our Cloud infrastructure.

Triage, troubleshoot, and resolve Cloud service issues working with Customer Support, other development teams, and Product Management. 

Contribute to recognize patterns of issues and potential root causes, and advocate for investigation and/or holistic fixes. 

Help manage emergency plans for the cloud service, implementing backup/restore systems

Help manage disaster recovery solutions based on stakeholder requirements

Help to maintain and improve the security posture and maturity of our organization

Automate & optimize application availability, scalability, performance monitoring and alerting. 

in examining operational activities and technology debt scenarios that would benefit from new ideas or automation.

Help ensure the team continues to evolve and improve everything we do, and how we do it.

Help ensure process repeatability, track/documents any change to infrastructure, assist customers during deployment/downtime activities

What will you bring to CCH Tagetik part of Wolters Kluwer?
Eagerness to learn new things and strong collaboration skills and willingness to work in a highly collaborative environment. Effective interpersonal and communication skills with an ability to build positive working relationships. 

Bachelor of Science degree in Computer Science or equivalent field.

Experience with AWS or Azure

Knowledge of Linux operating systems, shell scripting and networking.

Experiencein relational and NoSQL databases.

Experience in maintaining and monitoring backup systems. 

Good communication and collaboration skills, experienced in customer management

Fluency in Italian and good knowledge of English.

Working experience with ticketing systems (e.g. Jira or Salesforce)

It is better if you also have knowledge of the following:

Virtualization and orchestration technologies such as Docker and Kubernetes.

Knowledge of configuration management (e.g. Chef) and cloud automation (e.g. Terraform)

Programming language (e.g. Pyhton, Ruby).

Understanding of CI/CD practices.

AWS or Azurecertifications.

What do we offer you at CCH Tagetik part of Wolters Kluwer?

Modern office in an old coffee factory where you can work together in teams but also connect with your colleagues. Just outside the walls of Lucca and close to the train station.

English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy.

Possibility of certification paths such as cloud providers certifications, DevOps certifications, Scrum master certifications, etc.

Development plans to help you steering your career path. Annual performance and salary reviews.

Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

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