Solution Consultant

3 giorni fa

Milan, Italia CoreView A tempo pieno

About the Role 

We are looking for a dedicated Solution Consultant to join our post-sales team, focusing on nurturing and expanding our relationships with existing clients through technical expertise and strategic account management. This role is pivotal in ensuring the seamless transition from pre-sales to post-sales, with a significant emphasis on working closely with the Pre-Sales Technical Engineer (PSE) team during the handover process. The SC will be responsible for overseeing the entire customer lifecycle post-sale, ensuring that our solutions meet the evolving needs of our clients and driving successful adoption and satisfaction. 

 

Key Responsibilities 

  • Pre to Post-Sales Transition: Collaborate closely with the Pre-Sales Technical Engineer (PSE) team to ensure a smooth handover of client accounts. Understand the technical and business context of each sale to tailor post-sales support effectively. 
  • Mapping Technical Roles: Identify and engage with key technical roles within client organizations, such as tenant admin, AD tech, firewall/network manager, identity creator, and implementation manager for ServiceNow integration, along with PowerShell script users for report generation. 
  • C-Level Engagement: Strategically plan and conduct meetings with C-Level stakeholders to understand their business objectives, align on expectations, and reinforce the value of our partnership. 
  • Issue and Success Metrics Validation: Work collaboratively with clients to understand, review, and validate their issues, needs, and success metrics. Develop and agree on a success plan with clear, measurable outcomes. 
  • Solution Advocacy: Present and explain implemented solutions and documentation to stakeholders, ensuring they are fully informed and aligned with the agreed success plan. 
  • Adoption Monitoring and Remediation: Continuously measure solution adoption, identifying areas for improvement or remediation to ensure ongoing client satisfaction and success. 
  • Growth Opportunities: Proactively identify upsell and cross-sell opportunities, engaging clients in discussions about how additional services or enhancements can add value to their business. 
  • Professional Services Engagement: Discover and propose professional services opportunities to further support client objectives and solution effectiveness. 
  • Business Value Review (BVR): Conduct regular BVR sessions focusing on evaluating success metrics, adoption rates, and uncovering new business opportunities. 
  • Continuous Engagement: Maintain regular touchpoints with clients to discuss their ongoing needs, support requirements, and any queries or requests they may have. 
  • Contractual Management: Oversee contract renewal negotiations and true-ups, serving as a primary escalation point for any support requests. 
  • Product Roadmap and Training: Keep clients informed about new functionalities and future product roadmaps. Facilitate training sessions to encourage the adoption of new features. 
  • Service Management: Monitor and manage the service ticket lifecycle, ensuring all client issues are resolved promptly and satisfactorily. 

Requirements

  • Proven experience in a post-sales environment. 
  • Strong Microsoft 365 technical background with the ability to engage and communicate effectively with C-Level executives and technical stakeholders. 
  • Experience in managing client transitions from pre-sales to post-sales, with a clear understanding of the sales cycle and customer lifecycle management. 
  • Excellent problem-solving, negotiation, and presentation skills. 
  • Ability to work collaboratively across teams, including close interaction with pre-sales engineers, to ensure a unified and seamless customer experience. 
  • This role is a unique opportunity to play a critical part in our clients' success, driving the adoption and satisfaction of our solutions post-sale. If you are passionate about building long-term client relationships and have a track record of technical and account management success, we would love to hear from you. 
  • A working knowledge of M365

  • Deloitte Business Solution – HR Consultant

    3 mesi fa

    Milan, Italia Deloitte A tempo pieno

    What impact will you make? Deloitte Business Solution – HR Consultant - Milano Sei pronto a #makeanimpactthatmatters  all’interno del team  HR  di Deloitte Business Solution? Deloitte Business Solution  collabora con i propri clienti/partner nella conduzione, gestione e riorganizzazione dei processi aziendali relativi alle Funzioni...

  • Presales Solution Consultant

    3 giorni fa

    Milan, Italia Siemens Industry Software S.r.l. A tempo pieno

    Siemens Digital Industries Software  is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...

  • Consultant Procurement Solution Italy

    2 mesi fa

    Milan, Italia HRS Group A tempo pieno

    HRS AS A COMPANY At HRS we're revolutionizing managed lodging programs for corporations, hotels and business travelers worldwide with our proprietary technology and expertise. The company is committed to facilitating safety, savings, security, satisfaction and sustainable hotel options for its global client roster. Leveraging its unique Lodging as a...

  • Consultant Procurement Solution Italy

    2 mesi fa

    Milan, Italia HRS Group A tempo pieno

    HRS AS A COMPANY At HRS we're revolutionizing managed lodging programs for corporations, hotels and business travelers worldwide with our proprietary technology and expertise. The company is committed to facilitating safety, savings, security, satisfaction and sustainable hotel options for its global client roster. Leveraging its unique Lodging as a Service...

  • Consultant Procurement Solution Italy

    4 settimane fa

    Milan, Italia HRS Group A tempo pieno

    HRS AS A COMPANY At HRS we're revolutionizing managed lodging programs for corporations, hotels and business travelers worldwide with our proprietary technology and expertise. The company is committed to facilitating safety, savings, security, satisfaction and sustainable hotel options for its global client roster. Leveraging its unique Lodging as a Service...

  • Consultant Procurement Solution Italy

    4 settimane fa

    Milan, Italia HRS Group A tempo pieno

    HRS AS A COMPANY At HRS we're revolutionizing managed lodging programs for corporations, hotels and business travelers worldwide with our proprietary technology and expertise. The company is committed to facilitating safety, savings, security, satisfaction and sustainable hotel options for its global client roster. Leveraging its unique Lodging as a...

  • Senior SAP Time Management Consultant

    4 settimane fa

    Milan, Italia Alight A tempo pieno

    Role : Senior SAP Time Management Consultant The Global PY department is responsible for: Technical maintenance of outsourced SAP HR solutions of our clients, module SAP TM; Modification of the solution after delivery to correct possible faults, to improve performance or other attributes and to adapt the product to a modified environment; Stabilize,...

  • Experienced – HR Consultant

    4 settimane fa

    Milan, Italia Deloitte A tempo pieno

    What impact will you make? Deloitte Business Solution – HR Consultant - Milano Sei pronto a #makeanimpactthatmatters  all’interno del team  HR  di Deloitte Business Solution? Deloitte Business Solution  collabora con i propri clienti/partner nella conduzione, gestione e riorganizzazione dei processi aziendali relativi alle Funzioni...

  • Genesys Cloud Solution Architect

    1 mese fa

    Milan, Italia NTT DATA A tempo pieno

    Job Description NTT DATA, Trusted Global Innovator, è tra i principali player a livello mondiale in ambito IT services. Con più di 150.000 professionisti in oltre 50 Paesi in tutto il mondo, siamo protagonisti e acceleratori della trasformazione digitale offrendo ai nostri clienti soluzioni tecnologiche e innovative progettate su misura.Il motore di...

  • Genesys Cloud Solution Architect

    4 settimane fa

    Milan, Italia NTT DATA A tempo pieno

    Job Description NTT DATA, Trusted Global Innovator, è tra i principali player a livello mondiale in ambito IT services. Con più di 150.000 professionisti in oltre 50 Paesi in tutto il mondo, siamo protagonisti e acceleratori della trasformazione digitale offrendo ai nostri clienti soluzioni tecnologiche e innovative progettate su misura.Il motore di...

  • Implementation Consultant II

    4 settimane fa

    Milan, Italia Oracle A tempo pieno

    Oracle Hospitality delivers integrated technology solutions for hotel property management (Hotel PMS), casino andgaming, cruise, sales and events, and more. With guest expectations always evolving, hospitality operators need the rightproperty management and point-of-sale systems to drive innovations to deliver exceptional guest experiences....

  • Implementation Consultant II

    4 settimane fa

    Milan, Italia Oracle A tempo pieno

    Oracle Hospitality delivers integrated technology solutions for hotel property management (Hotel PMS), casino andgaming, cruise, sales and events, and more. With guest expectations always evolving, hospitality operators need the rightproperty management and point-of-sale systems to drive innovations to deliver exceptional guest experiences....

  • PTC Solution Architect

    1 mese fa

    Milan, Italia Rockwell Automation A tempo pieno

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • PTC Solution Architect

    4 settimane fa

    Milan, Italia Rockwell Automation A tempo pieno

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • PS Consultant- sr

    1 settimana fa

    Milan, Italia Aptean A tempo pieno

    Overview Sr PS Consultant Milan The Senior PS Consultant will work collaboratively within other business consultants and the Delivery Leader of the PLM, reporting directly to PLM Professional Service Team Manager. The Senior Business Consultant should rely on his strong experience (especially on fashion company) to lead the workshop with customer...

  • Senior SAP Time Management Consultant

    1 mese fa

    Milan, Italia Alight A tempo pieno

    Role : Senior SAP Time Management Consultant The Global PY department is responsible for: Technical maintenance of outsourced SAP HR solutions of our clients, module SAP TM; Modification of the solution after delivery to correct possible faults, to improve performance or other attributes and to adapt the product to a modified environment; Stabilize,...

  • Junior Consultant

    1 mese fa

    Milan, Italia GfK A tempo pieno

    Description Our Junior Market Analyst & Consultant (m/f/d) will: Ensure client service is delivered to the agreed standard, meeting the service level requirements for contact and presentations Support engagement across the Solution portfolio Project manager support for solution projects (oversees the data collection processes such as...

  • Junior Consultant

    4 settimane fa

    Milan, Italia GfK A tempo pieno

    Description Our Junior Market Analyst & Consultant (m/f/d) will: Ensure client service is delivered to the agreed standard, meeting the service level requirements for contact and presentations Support engagement across the Solution portfolio Project manager support for solution projects (oversees the data collection processes such as...

  • Implementation Consultant Hospitality OPERA

    1 mese fa

    Milan, Italia Oracle A tempo pieno

    Oracle Hospitality delivers integrated technology solutions for hotel property management (Hotel PMS), casino andgaming, cruise, sales and events, and more. With guest expectations always evolving, hospitality operators need the rightproperty management and point-of-sale systems to drive innovations to deliver exceptional guest experiences....

  • Implementation Consultant Hospitality OPERA

    4 settimane fa

    Milan, Italia Oracle A tempo pieno

    Oracle Hospitality delivers integrated technology solutions for hotel property management (Hotel PMS), casino andgaming, cruise, sales and events, and more. With guest expectations always evolving, hospitality operators need the rightproperty management and point-of-sale systems to drive innovations to deliver exceptional guest experiences....