Community Support Specialist in Greece

3 settimane fa


Rome, Italia Cross Border Talents A tempo pieno

Join our team and contribute to our community by providing empathetic, accurate, and timely assistance with inquiries on our social media platform.

Job Location: Athens, Greece

Here is what you'll do:

  • Familiarize yourself with our platform's products and community standards, ensuring you are equipped to address user concerns effectively.
  • Make informed decisions and advocate for our community's best interests, demonstrating strong interpersonal and communication skills.
  • Prioritize the well-being of our community and support our mission to #ShipLove.
  • Investigate and resolve reported issues on our platform, including account support requests and reports of potentially abusive content.
  • Respond to user inquiries promptly and with empathy, maintaining high-quality standards.
  • Utilize market-specific knowledge and insights to identify scalable solutions for improving community support.
  • Analyze relevant data to enhance the overall user experience on the platform.
  • Enforce our platform's Terms of Use by monitoring and addressing reports of abuse.
  • Review reported content within agreed turnaround times and quality standards.
  • Identify workflow inefficiencies and propose improvement solutions.
  • Identify trends and patterns, escalating issues outside company policy to the global team.

Minimum requirements:

  • Native Italian with English B2 Written and Spoken
  • Some level of higher education/college preferred.
  • Experience: Up to 1 year of experience in a Business Process Outsourcing or similar environment.
  • Cultural awareness: Demonstrate cultural sensitivity and awareness relevant to the supported market/region.


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