Product Support Expert

Product Support Expert - Labelling

Contract Type

Permanent

Country

ITALY

Location

Mantova

Your opportunity

RPS ECA (Europe and Central Asia) is a part of the SERVICE organisation in SIDEL, it's a great opportunity to work close either to the product and to the customers. The main activities are related to support the service but also the new equipment. This opportunity is related to labelling machines, in SIDEL old e new portfolio, the correct profile requires automation and mechanical knowledge on labelling platform.

Your Mission

The Labelling automaiton Product Support expert is part of the regional product support team for ECA (Europe & Central Asia) within the Sidel Service organization. The job takes place mainly in the office but also with missions at customer site. Main activities are:

secure the operational follow up & technical support (mainly in automation but also in mechanical side) of all labeller products related to the labelling platform, through the whole life of the machine.  secure that the population of colleagues (FSE, ISM, PM, CCM) in contact with the customer are well supported through email, telephone, tickets and onsite missions. secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of automation/mechanical issues
on labelling equipments

Your Profile

Master or Bachelor Degree, or equivalent English spoken and written At least 3 years of technical assistance, field experience or engineering in packaging equipments (automation/mechanical side) Knowledge of filling product and process is a plus Electrical/Mechanical fundaments (safety equipments, sensors, motion, servo drivers, inverters…) Knowledge of PLC platform (Siemens S7 SCL-Graph-Awl, Siemens TIA Portal, B&R, Rockwell Automation) Knowledge of HMI (ZenOn - Copa Data) and Motion platforms (Danfoss, Elau-Schneider, B&R)

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