Client Advisor

5 giorni fa

Florence, Italia Burberry Limited A tempo pieno
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. 

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. 

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.    
 

RESPONSIBILITIES

SERVICE AND SALES 

Meet and exceed individual and store sales and other commercial KPIs  

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction 

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling 

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. 

Be efficient in following-up and delivering after-sales services to our clients 

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required 

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines 

Foster team work and a positive work climate 

CLIENT ENGAGEMENT 

Build meaningful relationships with Clients 

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. 

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset 

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests 

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets 

Previous experience in Clientelling  

A strong interest in fashion, art and culture  

Strong product knowledge and good understanding of store retail operations 

Understanding of competitor products  

Experience in working as part of a team 

Fluent in local language; English proficiency is desirable 

Other language knowledge is desirable 

Demonstrates Confidence, Curiosity, Conviction, and Care  

Enjoys being part of a team 

Energetic, Pro-active and self-motivated 

Detail-oriented and creative with a passion for selling  

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels 

Results driven and commercial mindset   

Flexible, collaborative and adaptable approach to work 

MEASURES OF SUCCESS

Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR) 

Service targets (Guest Experience, Net promoter score) 

New client acquisition (conversion and retention) 

Number of appointments held on a monthly basis 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

Posting Notes: Italy || Not Applicable || Florence || RETAIL OFFLINE || MAINLINE || n/a ||

  • Client Advisor

    1 settimana fa

    Florence, Toscana, Italia Jil Sander A tempo pieno

    Client Advisor:JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in...

  • Client Advisor

    1 settimana fa

    Florence, Toscana, Italia Jil Sander A tempo pieno

    Client Advisor JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive...

  • Client Advisor

    3 settimane fa

    Florence, Italia Jil Sander A tempo pieno

    Client Advisor JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.  The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive...

  • Sales Advisor

    1 settimana fa

    Florence, Toscana, Italia Boggi Milano A tempo pieno

    We are looking to hire a diligent Sales Advisor to join our elite team at BOGGI MILANO in Firenze.Growing your career as a Full Time Sales Advisor is an incredible opportunity to develop important skills.If you are strong in creativity, persuasion and have the right talent for the job, then apply for the position of Sales Advisor at BOGGI MILANO today**Boggi...

  • client advisor english speaker

    1 settimana fa

    Florence, Toscana, Italia Synergie Italia spa A tempo pieno

    CLIENT ADVISOR ENGLISH SPEAKER - CATEGORIA PROTETTA L. 68/99 Luogo di lavoro: FirenzeCLIENT ADVISOR english speaker - Categoria Protetta L. 68/99Agenzia/Filiale Synergie: PERMANENT TOSCANA CENTROCodice Agenzia: 388Pubblicato il: Città: FirenzeTipologia contratto: Da definire – valutareCodice annuncio: 228193Settore: Retail, Moda, Lusso e BeautyArea:...

  • Client Advisor Lusso

    1 settimana fa

    Florence, Toscana, Italia STAFF SPA A tempo pieno

    Permanent Staffing, divisione di Staff S.p.a, per rinomata azienda Retail di lusso, specializzata in accessori in pelle, seleziona la figura di **Client Advisor, appartenente alle Categorie Protette L.68/99** da inserire nella boutique di Firenze centro.- Cercherai di scoprire le esigenze di ogni cliente e di guidarlo attraverso il marchio.- Sarai proattivo...

  • client advisor

    1 settimana fa

    Florence, Toscana, Italia Adhr A tempo pieno

    ADHR GROUPSPA AGENZIA PER IL LAVORO filiale di Firenze ricerca per prestigiosa boutique nelcentro di Firenze:UN CLIENT ADVISOR.La risorsasarà di supporto nelle principali attività di negozio: accoglienza e assistenzaalla clientela, vendita assistita, operazioni di cassa.Richiediamo:Esperienza nella vendita assistita.Ottima conoscenza della lingua...

  • Client Advisor

    1 settimana fa

    Florence, Toscana, Italia Burberry A tempo pieno

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor Lusso

    1 settimana fa

    Florence, Toscana, Italia STAFF SPA A tempo pieno

    Permanent Staffing, divisione di Staff S.p.a, per rinomata azienda Retail di lusso, specializzata in accessori in pelle, seleziona la figura di **Client Advisor, appartenente alle Categorie Protette L.68/99** da inserire nella boutique di Firenze centro con orari settimanali a partire da 24h.- Cercherai di scoprire le esigenze di ogni cliente e di guidarlo...

  • client advisor

    2 mesi fa

    Florence, Toscana, Italia ADHR GROUP Firenze A tempo pieno

    ADHR GROUP SPA AGENZIA PER IL LAVORO filiale di Firenze ricerca per prestigiosa boutique nel centro di Firenze:UN CLIENT ADVISOR.La risorsa sarà di supporto nelle principali attività di negozio: accoglienza e assistenza alla clientela, vendita assistita, operazioni di cassa.Richiediamo:-Esperienza anche breve nella mansione della vendita assistita.-Ottima...

  • client advisor

    3 settimane fa

    Florence, Toscana, Italia ADHR GROUP Firenze A tempo pieno

    ADHR GROUP SPA AGENZIA PER IL LAVORO filiale di Firenze ricerca per prestigiosa boutique nel centro di Firenze:UN CLIENT ADVISOR.La risorsa sarà di supporto nelle principali attività di negozio: accoglienza e assistenza alla clientela, vendita assistita, operazioni di cassa.Richiediamo:-Esperienza anche breve nella mansione della vendita assistita.-Ottima...

  • Client Advisor

    1 settimana fa

    Florence, Toscana, Italia Confidenziale A tempo pieno

    Presentazione dell'AziendaConfidenziale Autin\04 Prot1101-SG per la divisione Confidenziale Fashion & Luxury, specializzata nei servizi per le risorse umane per le aziende del mondo della moda, della cosmetica, del lusso, RICERCA:CLIENT ADVISOR - LUXURY BOUTIQUEdel posto MansioniLa risorsa sarà inserita 'interno di prestigiosa Boutique di brand Luxury sul...

  • Legal Advisor

    1 settimana fa

    Florence, Toscana, Italia Lawsons A tempo pieno

    Lawsons - Legal recruitment partners ricerca per una grande società di servizi un Legal Advisor. Principali attività: Fornire consulenza legale a tutti i dipartimenti dell'azienda su questioni legali rilevanti per le loro attività. Revisione dei contratti aziendali (ad esempio con clienti, fornitori e partner commerciali) e gestione delle eventuali...

  • Client Advisor

    1 settimana fa

    Florence, Toscana, Italia Diesel A tempo pieno

    Client Advisor - Firenze:Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide...

  • Future Opportunities

    2 mesi fa

    Florence, Italia Burberry Limited A tempo pieno

    Burberry is always on the lookout for Client Advisor to join our team in our store in Florence. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for...

  • Future Opportunities

    3 mesi fa

    Florence, Italia Burberry Limited A tempo pieno

    Burberry is always on the lookout for Client Advisor to join our team in our store in Florence. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for...

  • Sales Advisor

    1 settimana fa

    Florence, Toscana, Italia BOGGI MILANO A tempo pieno

    **Boggi Milano** è una azienda leader nel settore del menswear, espressione dell'eccellenza italiana rivolta ad un businessman contemporaneo, moderno e cosmopolita.E' uno dei pochi esempi reali di azienda Omnichannel.Le collezioni di Boggi Milano nascono dalla creatività e dall'esperienza dei designer: un mix perfetto tra ricerca stilistica e qualità dei...

  • Sales Advisor

    1 settimana fa

    Florence, Toscana, Italia Boggi Milano A tempo pieno

    Siamo attualmente alla ricerca di un/a SeniorSales Advisor energico/a e ambizioso/a, desideroso/a di entrare a far parte del nostro team di Firenze Chi siamo? Boggi Milano è un brand italiano presente sul mercato con più di 200 negozi in 50 Paesi.Oggi il nostro marchio guarda verso traguardi ambiziosi al ritmo dell'innovazione, della sostenibilità e della...

  • Client Advisor L.68/99

    1 settimana fa

    Florence, Toscana, Italia Confidenziale A tempo pieno

    Presentazione dell'aziendaAdecco è il gruppo n. 1 in Italia nella gestione delle risorse umane.Attraverso 300 filiali distribuite su tutto il territorio nazionale e grazie a un team di 2.000 professionisti, Adecco rappresenta la rete più estesa e capillare di agenzie dedicate al mondo del lavoro. Adecco offre lavoro - ogni giorno - a più di persone e...

  • Sales Advisor

    1 settimana fa

    Florence, Toscana, Italia BOGGI A tempo pieno

    **Boggi Milano** è una azienda leader nel settore del menswear, espressione dell'eccellenza italiana rivolta ad un businessman contemporaneo, moderno e cosmopolita.E' uno dei pochi esempi reali di azienda Omnichannel.Le collezioni di Boggi Milano nascono dalla creatività e dall'esperienza dei designer: un mix perfetto tra ricerca stilistica e qualità dei...