CEP Analyst

Introduction

The Customer Engagement Platform (CEP) is facing a strong need of increasing the team performance built on KPIs that drives the activities on the Field Teams.

In this perspective we are looking for a profile string in analytics and critical data reading to deliver guidelines on how to improve the key metrics.

This role will be working from the Rome HQ office.

Why Patients Need You

The CEP is responsible from key Pfizer brands and is working continuously to improve public health and patient outcomes.

You will support the Field team and CEP lead with administrative and operational responsibilities required for internal meetings, financial management, travel/expense management, in full respect of Pfizer processes and procedures & systems (MAPP, ARIBA, Easygip)

Moreover, CEP needs an accurate analysis of the main KPIs with the aim to improve Field activities in line with the company requirements

Key Experience Offer of this Role

Relationship management: constructive and productive internal and cross functional relationships within Pfizer to facilitate team working and ensure better patient outcomes.

Partnership: strong service mindset and partnership approach with willingness to go the extra mile to support and solve critical issues for colleagues, business, customers and patients in own domain of work

Contribute to make Pfizer an amazing place to work, embracing Pfizer values – Courage, Equity, Excellence and Joy

Primary Responsibilities

Support Field teams and facilitate all administrative steps required for projects.

When needed rive MAPP process of supplier analysis and validation in terms of compliance (FQE, DDQ, VAF), contract preparation & approval.

Process financial administrative information and documents (e.g. invoices, expense claims, PO payments in line with company procedure), supporting Field team to manage budgets.

Become an expert and a reference within the team for Pfizer processes and policies.

Provide KPIs analysis and support critical data reading to deliver guidelines on how to improve the key metrics.

Support the connections with local and global Customer Excellence Teams.

Guarantee compliance processes within the Team for all activities being aligned with Compliance Team and Congresses and Events Team

Provide project management support for internal meetings and POA cycle meetings (booking travel arrangements, providing for logistics and related organizational aspects) working in collaboration with local XFT and external agencies.

Expense management and travel arrangement support to CEP lead

Plan, organize and prioritize daily workload to meet deadlines, and proactively plan ahead to meet upcoming deadlines and avoid bottlenecks

Regularly participate in and lead in problem solving and ad hoc projects to assist the effectiveness of the team as well as to guarantee compliance

Ensure high standards of Compliance to norms, policies, and procedures. Ensure commercial operations and ways of working embed full compliance and integrity

Member of the commercial leadership team, XFT and regular meetings

Main points of contact: CEP Lead, Field Leads

What You Offer

Excellent Office usage (Excel, Word)

Strong Analytics

Fluent English

Proactive approach

Team Coordination

Logistics organization

Compliance

High energy and enthusiasm and willingness to find solutions to potential gaps of knowledge of self & team, as well as bridge diversity

Purpose 

Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Marketing and Market Research

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