Accommodation Coordinator

EF Rome has an exciting opportunity to support the Accommodation department with accommodation and customer facing duties; supporting the team to deliver the best Residence and Homestay experience for our International Students.As Accommodation Coordinator you are responsible for all accommodation arrangements for our language students from all over the world. You will be working with the school management team to shape and deliver an exceptional customer experience.This is an ideal role for anyone passionate about customer service and motivated by working with international students and has an outstanding eye for detail. Responsibilities: Daily booking confirmation and accommodation allocation. Meeting the departmental KPIs set by the management Ensuring Host Family quality goes above and beyond the EF residence standards Maintaining the Arrival/departure list and confirming students’ arrival times with host families Counsels and supports students dealing with culture shock and liaises between students and host families Handling student enquiries relating to accommodation allocations, welfare, health & safety Liaising with EF offices worldwide regarding issues & enquiries relating to accommodation Ensuring the compliance with EF policy and accreditation requirements Working as part of the wider school team to ensure overall student satisfaction Sharing emergency on call duties with other school staff Ensure the highest level of customer service and satisfaction Core skills required Fluent spoken and written English skills Fluent Italian Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential Highly motivated, energetic, positive Customer service orientated, friendly & approachable manner Able to remain calm under pressure & to diffuse potentially difficult situations Sensitive to needs of international students living away from home Excellent communicator with students, colleagues, and external clients Attention to detail, organised & thorough Excellent knowledge of Rome

This position is a maternity cover contract starting in October, for at least 6 months, with possibilities for national and international career with EF after the duration as well. 

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