Service Desk Technician

3 settimane fa

Brindisi, Italia Trigyn Technologies A tempo pieno

Job Description:

• Logging service calls and emails in the customer CRM system;
• Analyzing and dispatching incidents on supported services according to established operational procedures;
• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents;
• Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow, procedures and operating level agreements
• Assisting in providing training for partner-supported applications;
• Producing Technical Documentation or User Manuals as required;
• In case of emergencies, providing support (either on-site or remotely using VPN connectivity) outside normal working hours;
• Providing standby and on-call support, and working in shifts as part of an extended service coverage scheme, if and when required;
• Performing other duties as required

Required Technical Skills:
The resource MUST have the following skills and experience:
• Graduation from secondary school supplemented by training in IT, preferably with diploma.
• Expert knowledge of English is required (written and verbal)

The resource SHOULD have the following skills and experience:
• Good knowledge, at a level of providing tier 1 support to users, on least one of the following: MS SQL Server, SAP ERP.
• Good knowledge, at a level of providing tier 1 support to users, on at least one of the following: O365 package, basic network troubleshooting.
• Knowledge of incident and request fulfilment tracking software.
• Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.
• Understanding of Local and Wide Area Network concepts.

Desirable certifications:
• Knowledge of IPSAS desirable.
• ITIL Certification (Important & very desirable skill however not compulsory)

  • Service Desk Technician

    5 giorni fa

    Brindisi, Puglia, Italia Trigyn Technologies A tempo pieno

    Job Description: • Logging service calls and emails in the customer CRM system; • Analyzing and dispatching incidents on supported services according to established operational procedures; • Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents;...

  • Service Desk Technician

    4 settimane fa

    Brindisi, Italia United Its A tempo pieno

    • Logging service calls and emails in the customer CRM system; • Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents. • Producing Technical Documentation or User Manuals as required. Required Technical Skills: The resource MUSThave the following...

  • Service Desk Technician

    3 settimane fa

    Brindisi, Italia United Its A tempo pieno

    • Logging service calls and emails in the customer CRM system; • Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents. • Producing Technical Documentation or User Manuals as required. Required Technical Skills: The resource MUSThave the following...

  • Network Technician

    2 settimane fa

    Brindisi, Italia Quanta A tempo pieno

    Network Technicican - IT - 12 Month Contract - Brindisi Hiring now for a Network Technician to join an international IT service provider, working a hybrid contract with 2 days a week onsite in Brindisi, Italy. Starting with an initial 12 month contract, multiple extensions are expected and there is great, long-term potential. English is the main...

  • Vehicle Technician

    4 settimane fa

    Brindisi, Italia United Nations A tempo pieno

    Org. Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide. These positione are located in the...

  • Vehicle Technician

    3 settimane fa

    Brindisi, Italia United Nations A tempo pieno

    Org. Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide. These positione are located in the...

  • Vehicle Technician

    5 giorni fa

    Brindisi, Puglia, Italia United Nations A tempo pieno

    Org. Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide. These positione are located in the...

  • Network Technician

    2 mesi fa

    Brindisi, Italia UNICC A tempo pieno

    **Purpose of the Position**: As part of the Infrastructure Support Unit, the purpose of this position is to provide network support and guidance to the UN Office of Information and Communication and Technology (OICT), and the UN Department of Operational Support (DOS). This position will contribute to providing ICT services for the “support of United...

  • Vehicle Technician

    5 giorni fa

    Brindisi, Italia Humanitaran Logistics Association A tempo pieno

    VEHICLE TECHNICIAN (Temporary Job Opening)The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political Missions, Agencies, Funds and Programmes of the UN system worldwide. These positions are...

  • Agente di Vendita/rental Sales Agent

    2 settimane fa

    Brindisi, Italia Sixt rent a car A tempo pieno

    Stipendio EUR28,000 piu EUR 2000/3000 commissione Il Rental Sales Agent sarà responsabile dell’attività di noleggio, in particolare della creazione di un’esperienza di noleggio ottimale, massimizzando le opportunità di vendita e di servizio per ogni cliente. **Responsabilità**: - Accoglienza clienti al desk - Gestione del servizio di vendita, con...

  • Cybersecurity Operations Technician

    2 settimane fa

    Brindisi, Italia UNICC A tempo pieno

    **Position Description** **Purpose of the Position**: Provide front line support to UNICC Partners in the area of information/cyber security, risk management consulting, and security operations activities in collaboration with a team of information and cyber security. **Objectives of the Programme**: The objectives of the Centre, is to provide trusted ICT...

  • Spring Internship Program

    2 settimane fa

    Brindisi, Italia UNICC A tempo pieno

    **UNICC is committed to achieving diversity and inclusion within its workforce, providing an environment that reflects the values enshrined in the Charter of the United Nations and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. UNICC is dedicated...