Mission and main objectives :

The objective of the Technical Support is to coordinate all Technical Support and Service Engineering activities in the RBU

Main tasks and responsibilities :

- Ensure the provision of a reliable and effective technical support to the network
- Manage and coordinate the technical support team and Field Engineer
- Ensure reception techline e-calls from dealers and provide technical solutions action correspondence in line with NAE KPIs
- Manage personal development to ensure strong technical and product, methods and process knowledge are maintained 
- Ensure adherence to NAE policies and standards 
- Ensure an efficient distribution of technical literature and SST to Dealer Network in a timely manner 
- Cooperate with NAE on the maintenance and development of the dealer data base
- Manage Service and recall campaigns
- Provide technical support to internal NITA Depts
- Support NES deployment in line with NAE guidelines

KPIs :

Service level - Handled calls/ inbounded calls (%), Service recall campaign (%)

Education :

- Master's degree (A-level + 5 years) Technical Degree (Engineering);

- Fluent English and Italian Regional language required.
 

At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.