Service Manager

3 settimane fa

Modena, Italia GEA A tempo pieno

Responsibilities / Tasks

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

As Service Manager , you will oversee the seamless delivery of exceptional service to customers, ensuring their equipment operates at peak efficiency and reliability. Your responsibilities will include managing a team of skilled people, implementing preventive maintenance programs, facilitating prompt resolution of technical issues, and fostering strong customer relationships. Additionally, you will spearhead continuous improvement initiatives to enhance service quality and customer satisfaction, driving GEA’s reputation as a trusted partner in the sector.

With direct report  to the Managing Director and always in line with the Sales Director, you will play a pivotal role in aligning service strategies with overall company objectives, ensuring seamless coordination and synergy between service operations and broader organizational goals.

Your role and responsibilities include:

Formulating and advancing a strong service strategy within the Italian territory. Managing the internal team made up by five service support engineers and two herd specialists and the external business partner network. Develop service skills for both business partners and the internal team. Working closely with the Project Manager with the aim to deliver an excellent level of customer satisfaction. Organizing the service team to optimize the second level AMS support and introducing the first level AMS support according to the overall strategy. In the next future, functional coordination of service technicians belonging to potential own Dairy Centers Close contact with the Headquarter in Bonen to support GEA Academy activities in Italy and sharing knowledge. Responsible for managing potential technical issues at farm level. Contribution to the optimization and rationalization of the stock level Close collaboration with Service Sales to contribute to the growth of the Aftermarket sector.

Your Profile / Qualifications

Your qualifications are  proven expertise in service management and technical proficiency. You have experience with navigating organizational change and fostering stakeholder engagement. You have a track record of driving service growth and delivering results, along with a visionary leadership style.

You have preferably a master’s degree in engineering and/or business administration. English language is mandatory.

You are a person with  exceptional people skills and the ability to innovate while staying grounded, guiding your team with confidence. You have a results-oriented mindset and communicate easily.

GEA Farm Technologies  offers good personal and professional development possibilities in return for your strong performance.

Travelling:  There will be some travelling to customers and business partners within Italian territory. Occasionally in Europe.

Workplace: Modena

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