Reception Staff

As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our team at a&o hostel and hotel Florence we are looking for YOU - a hardworking and independent Receptionist (m/f/x) to manage our Self-Service-Restaurant.
 
We would also be happy to consider applications for Front Office Manager; Receptionist; Receptionist; Guest Relation Manager; Service Employee; Host / Hostess; Salesperson or career changer who enjoys the hotel business and dealing with guests..

YOUR JOB

You are the figurehead of a&o: our Front Desk is your territory. You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information You take care of our guests and their concerns As shift leader, you take responsibility for ensuring that the shift runs smoothly You will contribute to the creation of service hours and holidays You will serve hot and cold drinks and snacks at the bar and prepare snacks You will be responsible for managing staff and their shifts You will be responsible for the guest document registration system

YOUR PROFILE

You have experience or have completed training in the hotel or tourism sector. You naturally have a great sense of responsibility for the tasks assigned to you. You enjoy dealing with guests and demonstrate this, regardless of the time of day or night. You are characterised by an independent way of working and the ability to work in a team. Commitment and independence are a matter of course for you. Even in shifts that start as early as 6 a.m., you find it easy to remain friendly, highly motivated and service-oriented. You have an excellent knowledge of Italian and English - of course we are happy to know other languages that you speak. You have a good attitude to stress control.

OUR OFFER

Staff members stays for 1 Euro in all a&o hostels Flexible shift scheduling according to your availability Attractive corporate benefits such as discounted leisure activities and events Subsidized language courses Support for your further education in the form of various trainings We work in jeans and a&o polo shirt instead of stiff suits or uniforms Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the warm meals served at the buffet Short decision-making processes and open communication

We are very happy to receive your application (resume, desired salary, earliest possibly starting-date).

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