Information Technology Officer

2 mesi fa

Rome, Italia FAO A tempo pieno

Reporting Lines

The Information Technology Officer (Digital Solutions) reports to the relevant Information Technology Officer and works under the overall guidance of the Deputy Director (CSI). 

Technical Focus

Delivery and on-going support and maintenance of on-premises and cloud-based (PaaS and SaaS) digital solutions related to Enterprise Resource Planning (ERP), ensuring a fit-for-use and fit-for-purpose digital environment in line with defined work plans, confirmed business requirement and agreed-upon service levels.

Key Results

The collection and analysis of IT information and completion of relevant assigned work-packages in support of the delivery of various IT services/activities.

Key Functions

• Collects, reviews for accuracy and analyses IT information to support the delivery of various IT services/activities.
• Participates in the development of improved work methods and procedures.
• Responds to requests for assistance from managers and staff at headquarters and the Decentralized Offices.
• Collaborates in the development of training tools and materials and the organization of training workshops/seminars, etc.
• Participates in special project/work teams.
• Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability.
• Performs other duties as required.

Specific Functions

• Contributes to the design, build and implementation of ERP functionalities (including customizations and extensions) to meet business requirements using established development standards and a range of related tools and technologies (e.g. OAF, ADF, Apex, OIC, VBCS), across multiple business domains (e.g. financials, human resources, supply chain, travel, projects etc.)
• Resolves escalated incidents as per defined service levels and performs root-cause analysis creating problem records as appropriate.
• Maintains activities to ensure availability, performance and security of digital solutions.
• Performs the necessary technical tests to verify the continuing functioning of corporate environments in the event of technology upgrades by vendors or functionality changes due to new user requirements.
• Analyses existing legacy systems and participates in their migration/modernization to cloud-based corporate environments (PaaS and SaaS).
• Updates configuration items to ensure that the configuration management database is up-to-date reflecting implemented changes.
• Contributes to the gathering and confirmation of user requirements.
• Performs other duties as required.

______________________________________________________________________________________________________
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree in computer science, information technology, information systems, software engineering, electric or electronic engineering, mathematics, statistics, or a related field.
• Three years of relevant experience in the provision and support of digital solutions utilized by a large-scale user community across numerous geographical locations.
• Working knowledge (full proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

 
Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions.
• Extent and relevance of experience in the field of the Corporate Environmental Responsibility is an asset.
• Extent of knowledge and experience in supporting Oracle e-Business Application Suite (version 12.2) covering the areas of financials, human resources, supply chain, travel.
• Extent of knowledge and experience in developing large-scale digital solutions, utilizing at least one of the following: Oracle eBS (version 12.2), Oracle Cloud (SaaS and PaaS). Industry certifications on Oracle Cloud Infrastructure (OCI) is an asset.
• Knowledge and experience in Salesforce and/or Service Now PaaS platform is a plus.
• Extent of knowledge and experience in utilizing ITSM (Information Technology Service Management) operations processes to ensure warranty and utility of digital solutions. 
• Knowledge and certification of ITIL (Information Technology Infrastructure Library) is an asset.
• Extent of experience in developing and maintaining technical documentation, including user documentation, service definitions and project documents.

_________________________________________________________________

FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

_________________________________________________________________

GENERAL INFORMATION Extension of fixed term appointments is based on certification of performance and availability of funds FAO reserves the right not to make an appointment. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. 

CONDITIONS OF SERVICE

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link:
Other benefits, subject to eligibility, include:
• Dependency allowances
• Rental subsidy
• Education grant for children
• Home leave travel
• 30 working days of annual leave per year
• Pension fund entitlements under the UN Joint Staff Pension Fund
• International health insurance; optional life insurance
• Disability protection FAO encourages a positive workplace culture to increase inclusivity and diversity within its workforce. FAO applies measures in which all staff members contribute equally and in full to the work and development of the Organization. This includes: 
• elements of family-friendly policies
• flexible working arrangements
• standards of conduct.
_________________________________________________________________________________________________ ______________________________________________________________________________________________________

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