FRONT DESK AGENT Turnante | Castello di Casole, a Belmond Hotel
3 mesi fa
Castello di Casole, a Belmond property is looking for season 2024 a Front Desk Agent.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.
Reports to Front Office Manager.
Main duties & responsibilities:
Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times;
Maintain professional relationships with Guests and Colleagues;
He/she will cover several night shift for month;
Anticipate Guests needs and handle Guests’ complaints;
Responsible for cash accounting (payment of guest bills).
Competencies required:
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Requirements
- Knowledge of Hotel Management software such as Scrigno or others;
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Fluent in English and Italian. A third language is required;
- Professional experience preferably at international level in the same role.
Benefits
Working for such extraordinary hotel is the opportunity to build a career with a real sense of pride and caring, in an environment that embraces the essence of the art of hospitality.
- Meals on duty
- Uniform provided and complimentary laundry service
- Employees social events
- Complimentary accommodation at Belmond hotels, discounted rates on our trains, cruises and safaris. Discounted food and beverage
- Accommodation maybe provided upon request
The position is based in Csole d'Elsa (Tuscany Italy) and the contract is full time, seasonal.
You must possess the legal right to work in Italy / EU.
About Belmond
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.
-
Siena, Italia Belmond A tempo pienoCastello di Casole, a Belmond property is looking for season 2024 a Front Desk Agent.The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.He/she is passionate of service and willing to grow professionally.Reports to Front Office Manager.Main duties &...
-
Siena, Italia Belmond A tempo pienoIl Castello di Casole, un rinomato hotel Belmond situato nel cuore del comune di Casole d'Elsa (Siena), si trova all'interno di una splendida riserva di 1.600 ettari.Attualmente, siamo alla ricerca di un addetto/a al giardinaggio da inserire nel nostro team.Responsabilità Principali: Cura delle piante: potatura, concimazione, sostituzione e altre attività...
-
Siena, Italia Belmond Management Limited A tempo pienoADDETTO/A AL GIARDINAGGIO | Castello di Casole, a Belmond hotelIl Castello di Casole, un rinomato hotel Belmond situato nel cuore del comune di Casole d'Elsa (Siena), si trova all'interno di una splendida riserva di 1.600 ettari. Attualmente, siamo alla ricerca di un addetto/a al giardinaggio da inserire nel nostro team.Responsabilità Principali: Cura delle...
-
Siena, Italia Belmond A tempo pienoCastello di Casole, a Belmond property is looking for season 2024 a Front Desk Agent. Reports to Front Office Manager. **Main duties & responsibilities**: Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times; Maintain professional relationships with Guests and...
-
Siena, Italia Belmond A tempo pienoIl Castello di Casole, un rinomato hotel Belmond situato nel cuore del comune di Casole d'Elsa (Siena), si trova all'interno di una splendida riserva di 1.600 ettari. Attualmente, siamo alla ricerca di un addetto/a al giardinaggio da inserire nel nostro team.Responsabilità Principali:Cura delle piante: potatura, concimazione, sostituzione e altre attività...
-
Siena, Italia Belmond Management A tempo pienoCastello di Casole, a Belmond property is looking for season 2024 a Front Desk Agent. Reports to Front Office Manager. Main duties & responsibilities: Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times; Maintain professional relationships with Guests and...
-
Front Desk Ambassador
3 settimane fa
Siena, Toscana, Italia Belmond A tempo pienoJob Title: Front Desk Agent TurnanteJob Summary: We are seeking a highly skilled and experienced Front Desk Agent to join our team at Castello di Casole, a Belmond property. The ideal candidate will possess excellent communication skills, a warm and welcoming attitude, and a passion for delivering exceptional guest experiences.Key Responsibilities:Provide...
-
Siena, Italia Belmond Management A tempo pienoWe are looking for a Boutique Agent to locate in the property of Castello di Casole, A Belmond Hotel, Tuscany, where we sell our signature fashion collection. If you enjoy being in contact with a high profile multicultural clientele and would like to joint our exceptional team, this is the job for you. **Requirements**: - Excellent communication skills -...
-
Siena, Italia Belmond A tempo pienoWe are looking for a Boutique Agent to locate in the property of Castello di Casole, A Belmond Hotel, Tuscany, where we sell our signature fashion collection. If you enjoy being in contact with a high profile multicultural clientele and would like to joint our exceptional team, this is the job for you. **Requirements**: - Excellent communication skills -...
-
Front Desk Agent
4 settimane fa
Siena, Toscana, Italia Belmond A tempo pienoJob SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Castello di Casole, a Belmond property. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling cash transactions, and maintaining a high level of professionalism at all times.Key ResponsibilitiesFulfill front desk...
-
Front Desk Agent
4 settimane fa
Siena, Toscana, Italia Belmond A tempo pienoJob SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Castello di Casole, a Belmond property. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and maintaining a high level of professionalism at all times.Key...
-
Portiere Di Notte
4 mesi fa
Siena, Italia Belmond A tempo pienoAs a Night Auditor at Castello di Casole, A Belmond Hotel, Tuscany, you play a critical role in ensuring the smooth operation of the hotel during the nighttime hours.You will handle front office responsibilities, perform essential financial and administrative tasks, and provide outstanding service to our guests.This position is perfect for someone who is...
-
Portiere di Notte
4 mesi fa
Siena, Italia Belmond A tempo pienoAs a Night Auditor at Castello di Casole, A Belmond Hotel, Tuscany, you play a critical role in ensuring the smooth operation of the hotel during the nighttime hours. You will handle front office responsibilities, perform essential financial and administrative tasks, and provide outstanding service to our guests. This position is perfect for someone who is...
-
Siena, Italia Belmond Management Limited A tempo pienoIT Technician | Castello di Casole e Villa San Michele, Italy Per i nostri 2 hotel Belmond: Castello di Casole e Villa San Michele stiamo ricercando un/una IT Technician.La base del lavoro sarà a Casole d'Elsa con possibilità di interventi a Fiesole.In una azienda moderna che si avvale di sistemi informativi ci si aspetta di godere di servizi informatici...
-
Siena, Italia Belmond A tempo pienoIl Castello di Casole a Belmond Hotel, è situato nel comune di Casole d'Elsa (Siena), all'interno di una riserva di 1600 ettari. Al momento stiamo ricercando un addetto/a al giardinaggio da inserire nel nostro organico. L'inserimento è previsto con un contratto avventizio agricoltura, tempo pieno. La risorsa affiancherà un team già presente in struttura...
-
Siena, Italia Belmond A tempo pienoIl Castello di Casole a Belmond Hotel, è situato nel comune di Casole d'Elsa (Siena), all'interno di una riserva di 1600 ettari. Al momento stiamo ricercando un addetto/a al giardinaggio da inserire nel nostro organico. L'inserimento è previsto con un contratto avventizio agricoltura, tempo pieno. La risorsa affiancherà un team già presente in struttura...
-
Siena, Italia Belmond A tempo pienoAs a Chef de Rang at Castello di Casole, A Belmond Hotel, Tuscany, you are integral to providing exceptional luxury dining experiences to our guests. Your role involves overseeing the operations of the Food & Beverage outlets, ensuring that every detail is perfect from the moment guests arrive until they leave. If you are passionate about delivering...
-
Siena, Italia Belmond A tempo pienoPer la stagione estiva 2024 si ricerca un addetto/a alla lavanderia.Principali compiti: Raccogliere divise sporche e fornire divise pulite al personale della struttura come da istruzioni di reparto Documenti informativi leggibili su tagliandi delle divise da distribuire in modo accurato Documentare e coordinare i dipendenti sulla lavanderia per la pulizia a...
-
Siena, Italia Belmond Management A tempo pienoIl Castello di Casole a Belmond Hotel, è situato nel comune di Casole d'Elsa (Siena), all'interno di una riserva di 1600 ettari. Al momento stiamo ricercando un addetto/a al giardinaggio da inserire nel nostro organico. L'inserimento è previsto con un contratto avventizio agricoltura, tempo pieno. La risorsa affiancherà un team già presente in...
-
Siena, Italia Belmond Management A tempo pienoIl Castello di Casole a Belmond Hotel, è situato nel comune di Casole d'Elsa (Siena), all'interno di una riserva di 1600 ettari. Al momento stiamo ricercando un addetto/a al giardinaggio da inserire nel nostro organico. L'inserimento è previsto con un contratto avventizio agricoltura, tempo pieno. La risorsa affiancherà un team già presente in...
