Compliance Monitoring Analyst/Hotline Operator

3 settimane fa

Rome, Italia FAO A tempo pieno

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination All selected candidates will undergo rigorous reference and background checks All applications will be treated with the strictest confidentiality

Organizational Setting

The key mission of the FAO Representation in Somalia, which is led by FAO Representative (FAOR), is to assist and support the national government to develop policies, strategies and programme aimed at accelerating the Implementation and achievement of the Sustainable Development Goals (SDGs) in the area of FAO's global mandate and Strategic Objectives. More specifically, FAO's response aims to address national needs and priorities in achieving food security, reducing hunger and malnutrition, developing agricultural, fishery and forestry sectors, and ensuring the sustainable use of environmental and natural resources and respond to recurrent emergencies. The current portfolio of activities of the FAO Representation in Somalia includes a wide scope of technical support interventions ranging from policy support through livestock and crop production, to natural resource management, Nutrition, value chain, food security analysis and water and land information management. FAO is also implementing several emergency, resilience-building and development interventions, with the support of its five field offices and close to staff in partnership with the Federal and State line ministries.

Reporting Lines

Under the overall supervision of the FAO Representative in Somalia and the technical supervision of the Compliance Officer.

Technical Focus

Under the direct supervision of the FAO Representative and of the Compliance Officer, the Compliance Monitoring Analyst/Hotline Operator will contribute to efforts that monitor projects outputs against work plan and targets, including those of the Service Providers for the overall FAO Somalia Programmes. The incumbent will specifically assist in the operations of the Call Centre.

More specifically the duties and responsibilities of the Compliance Monitoring Analyst/Hotline Operator will include:


Tasks and responsibilities

• Coordinate the Call Centre team in Hargeisa to ensure all activities are running smoothly and effectively.
• Monitor the effective functioning of the hotline and report technical issues as they arise to allow timely fixing and optimized hotline operations.
• Assist in collecting data and information on the activities of each component of the FAO emergency and programme components.
• Assist in compiling the data for each component of the emergency and programmes.
• Organizes and conducts phone-based surveys during peak of the CC activity.
• Maintain a schedule of surveys and work efficiently towards their completion.
• Follow FAO SO survey methodologies and existing formats for data and metadata storage (databases, tools, protocols).
• Enter data received from key informants into FAO SO databases.
• Maintain a schedule of surveys and work efficiently towards their completion.
• Responsible in handling FAO Hotline telephone in Hargeisa
• Receive Hotline Telephone calls from FAO beneficiaries in Somalia.
• Record complains, appreciations and any other Information from the beneficiary calls into Excel sheets.
• Update hotline data records on weekly basis
• Observe confidentiality of the callers and the information in the hotline data base
• Perform other related duties as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Bachelor’s degree in management, social research, and development studies, sociology, public admin, political science, community development or a related field.
• Minimum of 3 years of work experience in a call centre coordination role is required. Experience in complaints handling, or feedback mechanism role is preferred.
• working knowledge (level C) of the FAO official language used for communication within the country (English) and working knowledge of the local language(s) is required.
• National of Somalia


FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Familiarity with relevant UN and other international organizations active in Somalia and the sector.
• Experience in Somalia

Selection Criteria 

• Qualified female candidates are strongly encouraged to apply

ADDITIONAL INFORMATION

FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing) Applications received after the closing date will not be accepted Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at For additional employment opportunities visit the FAO employment website:  Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. 

  • Compliance Analyst

    4 settimane fa

    Rome, Italia Webuild A tempo pieno

    Webuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors.Webuild is the expression of 117 years of applied engineering experience in 50 countries, in five continents,...

  • Compliance Analyst

    3 settimane fa

    Rome, Italia Webuild A tempo pieno

    Webuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors.Webuild is the expression of 117 years of applied engineering experience in 50 countries, in five continents,...

  • Compliance Analyst

    4 settimane fa

    Rome, Italia Webuild S.p.A. A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Webuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Webuild is the...

  • Compliance Analyst

    2 mesi fa

    Rome, Italia SIX Payment Services A tempo pieno

    Compliance Analyst Date posted 12/04/ Location Rome | Italy Company Worldline Compliance AnalystThis is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns...

  • Compliance Analyst

    3 settimane fa

    Rome, Italia SIX Payment Services A tempo pieno

    Compliance Analyst Date posted 12/04/ Location Rome | Italy Company Worldline Compliance AnalystThis is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns...

  • Analyst Risk Governance

    1 mese fa

    Rome, Italia Aeroporti di Roma S.p.A. A tempo pieno

    Il Gruppo Aeroporti di Roma, all’interno di Risk Governance & Compliance, nella unità organizzativa Risk Monitoring, è alla ricerca di:Analyst Risk Governance & ComplianceLa struttura si occupa principalmente supportare i Process Owner nel rafforzamento del Sistema di Controllo Interno mediante la definizione di modelli efficaci e l’individuazione dei...

  • Compliance Analyst

    2 mesi fa

    Rome, Italia Worldline A tempo pieno

    The Opportunity We are seeking a Compliance Analyst to join our team, reporting to the Chief Compliance and Data Protection Officer at Worldline Merchant Services Italia. Your role will be to ensure that the company's operations and employees adhere to all external regulatory mandates and internal policies. Day-to-Day Responsibilities ​ ...

  • Compliance Analyst

    3 settimane fa

    Rome, Italia Worldline A tempo pieno

    The Opportunity We are seeking a Compliance Analyst to join our team, reporting to the Chief Compliance and Data Protection Officer at Worldline Merchant Services Italia. Your role will be to ensure that the company's operations and employees adhere to all external regulatory mandates and internal policies. Day-to-Day Responsibilities ​ ...

  • Compliance Analyst

    1 mese fa

    Rome, Italia Worldline A tempo pieno

    Compliance Analyst This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every...

  • Compliance Analyst

    3 settimane fa

    Rome, Italia Worldline A tempo pieno

    Compliance Analyst This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every...

  • Compliance Analyst

    4 settimane fa

    Rome, Italia Worldline A tempo pieno

    Select how often (in days) to receive an alert:Create Alert We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland....

  • Senior Compliance KYC Analyst

    19 ore fa

    Rome, Italia Corpay A tempo pieno

    Your role What you'll be doing Senior KYC (Know Your Customer) Compliance Analyst What We Need CORPAY is currently looking to hire a Senior KYC Compliance Analyst within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in Rome/Madrid/London. You will report directly to the KYC...

  • Compliance Manager

    4 settimane fa

    Rome, Italia Boehringer Ingelheim A tempo pieno

    THE POSITION The Compliance Manager is a trusted business partner, playing a crucial role in guiding colleagues to make conscious, risk-based decisions while conducting business with integrity. In this role, you will join our Legal & Compliance Department in our office in Milan, reporting to the Head of Compliance. You will contribute to designing, enhancing...

  • Compliance Manager

    3 settimane fa

    Rome, Italia Boehringer Ingelheim A tempo pieno

    THE POSITION The Compliance Manager is a trusted business partner, playing a crucial role in guiding colleagues to make conscious, risk-based decisions while conducting business with integrity. In this role, you will join our Legal & Compliance Department in our office in Milan, reporting to the Head of Compliance. You will contribute to designing, enhancing...

  • Vice President, Corporate Compliance

    1 mese fa

    Rome, Italia BlackRock Financial Management, Inc. A tempo pieno

    Employer: BlackRock Financial Management, Inc.Job Title: Vice President, Corporate ComplianceJob Location: 50 Hudson Yards, New York, NY 10001Duties: Implement framework and controls enhancements and execute day-to-day operations for the reporting and Compliance Scorecard pillars. Contribute to the build out of an effective compliance data governance,...

  • Local Compliance and AML Officer

    3 settimane fa

    Rome, Italia AXA Group A tempo pieno

    We are looking for a Local Compliance and AML Officer for AXA Partners SAS, based in Milan or Rome.  The AXA Partners Compliance and AML Officer is responsible for assisting the Central Compliance Function in implementing and ensuring a robust and effective compliance function across all business units within AXA Partners - CLP Business. The CLP...

  • Local Compliance and AML Officer

    3 settimane fa

    Rome, Italia AXA Group A tempo pieno

    We are looking for a Local Compliance and AML Officer for AXA Partners SAS, based in Milan or Rome.  The AXA Partners Compliance and AML Officer is responsible for assisting the Central Compliance Function in implementing and ensuring a robust and effective compliance function across all business units within AXA Partners - CLP Business. The CLP...

  • AML Analyst

    2 giorni fa

    Rome, Italia Adecco Italia A tempo pieno

    Adecco Italia, ricerca per multinazionale leader nel settore dei servizi finanziari un/una: AML Analyst La risorsa verrà inserita nella divisione Compliance e si occuperà di gestire le seguenti attività:- Monitoraggio (transaction monitoring) della clientela analizzando le attività potenzialmente sospette di riciclaggio/finanziamento del terrorismo e...

  • Regulatory Compliance Officer

    2 mesi fa

    Rome, Italia SIX Payment Services A tempo pieno

    Regulatory Compliance Officer Date posted 12/01/ Location Rome | Italy Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and...

  • Regulatory Compliance Officer

    3 settimane fa

    Rome, Italia SIX Payment Services A tempo pieno

    Regulatory Compliance Officer Date posted 12/01/ Location Rome | Italy Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and...