Doorman

1 mese fa

Milan, Italia Rocco Forte House, Milan A tempo pieno

The Position

DOORMAN

Main purpose :
The Doorman guards the entrance of a building, contributing to security measures and providing basic assistance.
Reports to: House Manager.

Main duties & responsibilities :
• Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times;
• Responsible for the parking of the guest cars and cleanliness of the parking area;
• Ensure that the external reception area is in order and well maintained;
• Being informed about guest information (arrivals, departures and guests in house);
• Being informed about touristic attractions in the area and services offered by the hotel;
• Working closely with the Reception staff and offering assistance when necessary;
• Deal with emergency requests when asked by a Supervisor;
• Maintain professional relationships with guests and colleagues;
• Anticipate guests’ needs.

We offer :
• Fixed-term contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required :
• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements :
• Fluent in English and Italian;
• Strong interpersonal and communication skills;
• In possess of a High School certificate;
• References.

Workplace : Via Alessandro Manzoni 46, 20121 – Milano.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).

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